Abhichandra Velakinar Nagarajan

• Conducted research on supplier and manufacturer

prospecting to generate leads, utilizing strategic

methodologies to enhance sourcing efficiency and optimize

business relationships.

• Designed a comprehensive supply chain simulation model

aimed at optimizing production planning, leveraging

analytical tools to enhance operational efficiency, minimize

bottlenecks, streamline resource allocation, and optimize

transportation routes.

• Collaborated with the technical team to develop database

architecture aimed at enhancing information flow.

• Provided exceptional customer support, ensuring high

customer satisfaction ratings by promptly addressing inquiries,

concerns, and issues through various communication

channels.

• Resolved complex technical and functional problems, utilizing

strong problem-solving skills and product knowledge to

deliver effective solutions and minimize customer downtime.

• Contributed to the development and maintenance of a

comprehensive knowledge base, including FAQs,

troubleshooting guides, and instructional materials,

empowering customers with self-service support options

• Demonstrated exceptional customer service skills by promptly

responding to customer inquiries, concerns, and complaints

through various communication channels, resulting in a high

customer satisfaction rate.

• Consistently provided accurate and comprehensive

product/service information to customers, enabling them to

make informed decisions and positively impacting sales

conversion rates.

• Successfully managed and resolved a high volume of

customer complaints, showcasing strong problem-solving

abilities and ensuring timely resolution to maintain customer

loyalty.