Agita Bajinska
Rīga
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work history
Freelancer
Self employed
Riga, Latvija
2024.10 - 2025.10
- Various types of personal projects related to the realization of own goals
- Self-growth and development
- Learning new skills in a different fields, including fields of previously gained experience
Head of Latvia operations
Lenders Latvia
Riga, Latvija
2022.07 - 2024.10
- Overseeing and improving organization's operational processes to support strategic objectives
- Close work with the cooperation partners
- Attracting new financial partners and concluding contracts
- Recruiting, interviewing and hiring sales team staff, including preparation of employee documentation
- Improving efficiency and productivity of sales team
- Supporting and working closely with sales team, care of the quality requirements
- Overseeing daily operations to achieve high productivity levels
- Creating and delivering presentations of results
- Ensuring compliance with company policies and standards
- Carrying day-to-day duties accurately and efficiently
- Ensure high employment engagement and satisfaction
- Monitor customer satisfaction level and in cooperation with the team ensure activities to improve it
- Deliver on tasks within tight deadlines
- Designing and mapping the processes
HR Freelancer
Self-employed
Riga, Latvija
2021.01 - 2022.06
- Analysis of the market situation, research and compilation of the latest trends
- Following and monitoring of regulation changes, authority practice and recommendation
- Searching and attraction of talents in accordance with the Client's requirements for open job position (in area of lending; finance service providing; HP, brokers etc.)
- Participate in recruitment process in all level of job position (starting form specialist level until higher managers’ position)
- Organize full recruitment process including needed document preparing and talent testing
- Provide consolation about employee issue in area labor regulation, motivation and engagement.
- Labour relations
- Training and development
- Recruitment of different job positions
- Adviser and mentor in HR related questions, situations
- Support and providing the service in preparation of HR related documentation
Head of HR (replacement during maternity leave)
AS “Bigbank Latvijas filiāle”
Riga
2018.11 - 2020.11
- Ensure high-quality personnel management for all managers and employees including, but not limited to:
- Personnel resource planning and recruitment
- Employment relationship management, including insurance, occupational health etc.
- Appraisal and reward
- Training and development, personnel project management
- Ensure uninterrupted service provision to all employees of Bigbank in all countries of operation through cross-border substitution
- Internal communication, advise managers and staff related to personnel management issues
- Following and monitoring of regulation changes, authority practice and recommendation, implement or organise needed changes
- During my operation, the employee satisfaction rate reached the highest it has ever been
- Close daily work with all departments and cross border relevant employee
- Attraction and emulation of partners in needed area
- Procedure, instruction and training materials preparing and updating
- Development and preparation of all documentation within HR
Hire Purchase Relationship Manager
AS “Bigbank Latvijas filiāle”
Riga
2017.04 - 2018.11
- Organize the daily HP units work, inc. monitor the implementation of plans, indicators; monitor the status of loan portfolios and its finance quality
- Regularly monitor the performance and quality of HP partners and its activities
- Looking for hire purchase cooperation partnership and establish successful cooperation with enterprises and maintain it in long term
- Participate in the development process of new services, systems, tools (new CRM system, remote identification process etc.)
- Close daily work with relevant departments like legal and IT team support
- Organize new and existing cooperation partner employee training about system using and product specific etc.
- Follow market activities (partners, authority ets.), to react quickly to market changes, to offer the best solutions for product sales growth
- Organize process and to be ensure that partners have access to the necessary systems
- Prepare reports about sales results, make proposals for increasing sales amounts and how to ensure 1st hand in HP market
- Participate in new employee recruitment process and smooth induction
- Procedure, instruction and training materials preparing and updating
- Improvements I made and monitoring the quality of partners increased the sale of quality loans by 30%
HR Specialist (performing duties of Head of HR)
AS “Bigbank Latvijas filiāle”
Riga
2015.07 - 2017.04
- Ensure high-quality personnel management for all managers and employees including, but not limited to:
- Personnel resource planning
- Recruitment
- Employment relationship management, including insurance, occupational health etc.
- Appraisal and reward
- Training and development
- Personnel project management
- Ensure uninterrupted service provision to all employees of Bigbank in all countries of operation through cross-border substitution
- Internal communication, advise managers and staff related to personnel management issues
Sales and Service Quality Manager
AS “Bigbank Latvijas filiāle”
Riga
2013.05 - 2015.07
- Implement the quality strategy at the bank
- Setting sales and quality objective, ensuring the fulfillment of the objectives
- Develop sales and service principles, maintaining quality, monitoring the usage
- Monitoring the usage of contact models, unifying the quality level in all channel
- Develop sales and service training, ensure training for new/existing employees
- Organize knowledge evaluation of Sales Area employees pursuant to the procedure
- Map loan processes and monitoring them, developing them and making proposals
- Supervise customer complaints management, support complaint’s team
- Prepare reports about quality results
- Strengthen observance of customer service standards
- The proportion of customer complaints was reduced by 85%
Marketing and Sales Area Controller
AS “Bigbank Latvijas filiāle”
Riga
2009.08 - 2013.05
- Control observance of customer service standards
- Analyze working quality of Sales Area employees, prepared recommendations for improving efficiency
- Prepare regular reports about control results and followed the rectification of deficiencies
- Participate of implementation of improvements in using system
- Be responsible about relevant procedure writing, updating and employee informing about changes
Lending Specialist of Litigation department
AS “Bigbank Latvijas filiāle”
Riga
2009.01 - 2009.07
- Verify customer information in accordance to the company’s credit policy
- Take loan decisions
- Prepare and make loan decisions related to other amendments to the contracts
- Formalize real estate loans
- Be responsible about relevant procedure writing, updating and employee informing about changes
- Analyze the state of the loan portfolio, present it and provide recommunications to improve quality to the management
Credit Risk Underwriter
AS “Bigbank Latvijas filiāle”
Riga
2008.08 - 2009.01
- Verify customer information in accordance to the company’s credit policy
- Take loan decisions
- Prepare and make loan decisions related to other amendments to the contracts
- Formalize real estate loans
- Be responsible about relevant procedure writing, updating and employee informing about changes
- Maintain good and long-term relationships with partners
Credit Specialist
AS “Baltijas Izaugsmes Grupa” (now "Bigbank Latvijas filiāle")
Riga
2007.07 - 2008.08
- Supervise and manage the customer service office work processes
- Analyze submitted customer loan applications and accept loan decisions
- Maintain good and long-term relationships with clients
Customer Manager
AS “Baltijas Izaugsmes Grupa” (now "Bigbank Latvijas filiāle")
Riga
2007.03 - 2007.07
- Advise customers and accept loan applications
- Analyze submitted loan applications
- Monitor customer portfolio quality, provide recommunications to improve quality maintain good and long-term relationships with clients
Education
Bachelor's degree - Business Administration and Management
Baltic International Academy
2005.01 - 2010.01
General secondary education - undefined
Salacgrīva secondary school
1997.01 - 2000.01
Skills
- MS Office
- JIRA Backlog
- Sympa (HR programm)
- Intranet (in-house platform)
- Confluence (in-house platform)
- Webdesktop
- Tableau
- Cognos (planning and entering budgeting information)
- Communication and relationship
- Teamwork
- Self- management
- Work ethic
- Customer service
- Leadership
KNOWLEDGE OF LANGUAGES
Latvian – native language
Native
Russian
Advanced (C1)
German
Intermediate (B1)
English
Advanced (C1)
TRAININGS AND SEMINARS
- 2007 - Sales ABC (2 days training)
- 2008 - Proactive sales (1 day training)
- 2010 - Active sales and practical training of debt collection (2 days training)
- 2014 - Convincing management of meetings (1 day training)
- Sales Formula (1 day training)
- LEAN White belt training (2 days training)
- 2015 - Internal trainers training (white belt, 1 day)
- 4 Disciplines of Execution (2 days training)
- 4 Disciplines of Execution couching (1 day training)
- 2016 - Internal trainers training (yellow belt, 2 days training)
- Successful, interesting presentation/how to keep focus (1 day training)
- HR PRO Labor Law and Personal (1 day training)
- 2017 - How to bargain and get more (2 days training)
- 2019 - Practical HR School (3 months training)
- 2020 - Forum Leader 2020