Agita Jakobsone
Rīga,Latvia
Summary
Driven professional with strategic mindset and talent for leadership and organisational development. Demonstrates strong communication and conflict resolution skills, ensuring smooth employee relations and HR operations. Poised to drive transformative HR initiatives and foster positive workplace culture in. Extensive experience in, change and project managment, including including IT project.
Overview
9
9
years of post-secondary education
25
25
years of professional experience
Work history
Head of Human resources and Infastructure Division
Swedbank
Rīga, Latvia
2021.01 - 2026.05
Added an infrastructure area alongside previous duties.
Responsibilities over all Swedbank offices and branches.
Head of Human Resources Division Swedbank Latvia
Swedbank
Rīga, Latvia
2011.01 - 2016.08
- Championed change management practices to support business transformation initiatives.
- Coordinated internal communication strategies, enhancing transparency across all departments.
- Designed career development plans for employees' growth and satisfaction.
- Optimised recruitment procedures for improved quality of hires.
- Developed performance management systems which fostered consistent improvement amongst employees.
- Developed compensation packages that attracted top talent to the organisation.
- Conducted regular reviews of HR policies and procedures, ensuring they remained fit for purpose in a fast-changing business landscape.
- Managed complex HR projects, driving corporate objectives forward.
Head of Loans Sales Support Department Baltics
Swedbank
Riga, Vilnius, Tallinn, Latvia, Lithuania, Estonia
2015.05 - 2016.07
- Loans Area Product and Process management in Baltics
- Small Size Enterprises (SSE) financing Area in Baltics (customer profiling, risk assessment, customer analyses processes' efficiency)
- Cross Area project management
- Management of various product and process related implementation projects in Baltics
- Business side representation in IT projects (Steering of the projects, Requirements)
Change manager
Swedbank
Rīga, Vilnius, Tallin, Latvia, Lithuania, Estonia
2008.01 - 2009.10
- Managed Baltics business-side project for new IT system, ensuring alignment with business requirements
- Led implementation project with external vendor for Swedbank Leasing, facilitating seamless integration
- Coordinated international team across Latvia, Estonia, Lithuania, enhancing collaboration and project delivery
- Project management & Business side representation in IT project
- Business Processes Change management
- Cooperation with IT project management and external project management
Deputy Head of Leasing Product and Market Research
Swedbank
Rīga, Latvia
2005.10 - 2008.01
- Leasing and Factoring product and process management
- Market research
- Leasing products marketing
- New product development and launch
Project manager
Swedbank
Rīga, Latvia
2005.08 - 2006.10
- Car leasing product and process management
- Car leasing marketing activities
- New products development and launch
Project manager
Leasing&Factoring
Rīga, Latvia
2001.09 - 2004.06
- Product and process manager for short term credit card for private persons
- Development and maintenance of credit card according to bank`s principles and requirements
- Cooperation with Hansabank (Swedbank)
- Distribution of the card in bank's network (~60 branches)
- Product marketing and sales coordination
Education
Master of Business Administration - Economics
Riga Business School (Rga Tecnical University)
Riga, Latvia 2004.09 - 2008.06
Bachelor of Business Administration - Economics
Latvian University
Riga, Latvia 1999.09 - 2004.06
Skills
- Organisational agility
- Strategic resource planning
- Employee relations expertise
- HR information software
- Leadership proficiency
- Employee retention strategies
- Talent acquisition
- Workforce planning
- HR policies implementation
- Labour law knowledge
- Project management, IT project managemment
- Talent acquisition strategy
- Training and Development
Timeline
Head of Human resources and Infastructure Division
Swedbank
2021.01 - 2026.05
Head of Loans Sales Support Department Baltics
Swedbank
2015.05 - 2016.07
Head of Human Resources Division Swedbank Latvia
Swedbank
2011.01 - 2016.08
Change manager
Swedbank
2008.01 - 2009.10
Deputy Head of Leasing Product and Market Research
Swedbank
2005.10 - 2008.01
Project manager
Swedbank
2005.08 - 2006.10
Master of Business Administration - Economics
Riga Business School (Rga Tecnical University)
2004.09 - 2008.06
Project manager
Leasing&Factoring
2001.09 - 2004.06
Bachelor of Business Administration - Economics
Latvian University
1999.09 - 2004.06