Aleksandra Atamaņukova
Riga
Summary
Personable, friendly, detail-oriented and solution-oriented team player with over 6+ years of experience in service and support. Dedicated to customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
CUSTOMER SUPPORT SPECIALIST
ITELVO
08.2022 - 05.2024
- KYC verification
- Listened individual complaints with open mind and asked detailed questions to understand issues.
- Gave out information and advice about available product options.
- Stayed current on policies, procedures and standards to offer optimal support.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
SHUFFLER
EURO LIVE TECHNOLOGIES
01.2022 - 08.2022
GAME PRESENTER
EURO LIVE TECHNOLOGIES
11.2020 - 01.2022
DEPUTY SINSAY
LPP LATVIA,LTD.
01.2020 - 10.2020
STORE MANAGER
HOUSE, LPP LATVIA, LTD.
01.2019 - 01.2020
SENIOR SHOP ASSISTANT
HOUSE, LPP LATVIA, LTD.
02.2018 - 01.2019
SENIOR SHOP ASSISTANT'S ASSISTANT
HOUSE, LPP LATVIA, LTD.
10.2017 - 02.2018
SALES ASSISTANT
HOUSE, LPP LATVIA, LTD.
08.2017 - 10.2017
Education
Professional higher education - Personnel Psychology and Human Resource Management
Biznesa Vadības Koledža
07.2026
Secondary education -
Riga Lithuanian secondary school
06.2017
Skills
- Results oriented
- Multi-tasking
- Product knowledge
- Cash handling
- Solution development
- Adaptive team player
Languages
Russian
First Language
English
Upper Intermediate
B2
Latvian
Proficient
C2
Timeline
CUSTOMER SUPPORT SPECIALIST
ITELVO
08.2022 - 05.2024
SHUFFLER
EURO LIVE TECHNOLOGIES
01.2022 - 08.2022
GAME PRESENTER
EURO LIVE TECHNOLOGIES
11.2020 - 01.2022
DEPUTY SINSAY
LPP LATVIA,LTD.
01.2020 - 10.2020
STORE MANAGER
HOUSE, LPP LATVIA, LTD.
01.2019 - 01.2020
SENIOR SHOP ASSISTANT
HOUSE, LPP LATVIA, LTD.
02.2018 - 01.2019
SENIOR SHOP ASSISTANT'S ASSISTANT
HOUSE, LPP LATVIA, LTD.
10.2017 - 02.2018
SALES ASSISTANT
HOUSE, LPP LATVIA, LTD.
08.2017 - 10.2017
Professional higher education - Personnel Psychology and Human Resource Management
Biznesa Vadības Koledža
Secondary education -
Riga Lithuanian secondary school
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