Aleksandrs Kikuts
Head Of Common Process Development Department
Riga
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Head of Common Process Development Department
SEB Life And Pension Baltic SE
05.2023 - Current
- Planning, facilitating and controlling workflow and deliveries of the Process Development Department;
- General responsibility over after-sales processes and services, their alignment and development:
Incoming / Outgoing Payments; Invoices / E-Invoices; Debtors; Document handling; Reports; AML/KYC, GDPR; Notifications - Evaluated effectiveness of business processes, facilitate process
alignment in all relevant channels; - Ensured process and system compliance with regulations;
- General responsibility of data infrastructure:
Ownership of data framework, CDS and other data sources; Data
gathering and data infrastructure, integration with bank’s DWH;
Technical ownership of BI tools and its integrations; - Facilitation of new business idea generation and innovation process within Company (incl. work with business case preparation);
- Collaborates with SEB banks in Baltic, as well as with other internal/external partners, to ensure common planning and delivery.
IT Delivery Manager
Intrum Global Technology
9 2021 - 04.2023
- Managed several teams. Supported and guided team members and colleagues in their professional growth;
- Established and tracked KPIs;
- Successfully applied new process within teams to improve collaboration, communication and work efficiency;
- Applied different methodologies to sustain and improve team atmosphere and way of working;
- Together with business stakeholders developed long term strategy for department;
- Set-up and implemented several operational quality gates to ensure better production service up-time;
System Analyst/Scrum Master
SEB Life and Pension Baltic SE
11.2020 - 08.2021
- Worked closely with developers to identify legacy parts of the system, and worked towards to get rid of them;
- Identified technical depth and created transparent and visible roadmap to eliminate technical depth;
- Observed teams and saw what agile practices were already in place and how they were benefiting the team and the company;
- Improved agile process by eliminating waste and introduced teams into new perspectives;
IoT Technical Product Manager
Tele2 IoT
07.2019 - 11.2020
- Investigated Technical capabilities of application;
- Helped to build process for commercial teams and operational teams;
- Created SOP for operation teams;
- Assisted on making go to marketed strategy;
- Filled the role of a product owner;
- Prioritised backlog for the Scrum team;
- Worked with Scrum team to achieve Scrum goal;
Business Analyst
Tele2 IoT
01.2018 - 07.2019
- Provide guidance in creating solutions for the gaps;
- Obtain approval and validation of a solution developed;
- Confirm technical feasibility of a solution;
- Understand the context of different clients to suitably structure solution implementation;
- Follow the development of the development teams and external companies to answer functional questions and review functional impacts of technical decisions;
System Administrator
Tele2 Shared Service Center
11.2015 - 12.2017
- Work with developers in the resolution of production incidents as well as handling service requests;
- Provide estimates to project managers as part of planning activities;
- Work with offshore and onshore teams in the development, maintenance and support of CRM application customisation;
- Assist in the development and execution of test plans;
Support Specialist (2nd Level)
Tele2 Shared Service Center
05.2015 - 11.2015
- Provided technical consultation and internal first and second level support for all software and hardware related issues and problems;
- Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate;
- Ensured bills were submitted within the allowable time-frame and followed up on RA reports;
- Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied;
- Verified accuracy of billing data and revised any errors;
Education
Bachelor of Natural Sciences in Computer Science -
Transport And Telecommunication Institute
09.2016 - Current
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Industry Knowledge
Product Development and Product Management; Routing; Pre-sales; Internet Protocol Suite (TCP/IP); Wireless Technologies; Mobile Technology; Salesforce; Session Initiation Protocol (SIP); Signaling System 7 (SS7); Requirements Analysis; Software Project Management; Customer Relationship Management (CRM); Agile Methodologies; Cloud Computing; Internet of Things (IoT); Process Management; Team Management; Incoming / Outgoing Payments; Invoices / E-Invoices; Debtors; Document handling; Reports; AML/KYC, GDPR; Notifications.
References
References available upon request
Timeline
Head of Common Process Development Department
SEB Life And Pension Baltic SE
05.2023 - Current
System Analyst/Scrum Master
SEB Life and Pension Baltic SE
11.2020 - 08.2021
IoT Technical Product Manager
Tele2 IoT
07.2019 - 11.2020
Business Analyst
Tele2 IoT
01.2018 - 07.2019
Bachelor of Natural Sciences in Computer Science -
Transport And Telecommunication Institute
09.2016 - Current
System Administrator
Tele2 Shared Service Center
11.2015 - 12.2017
Support Specialist (2nd Level)
Tele2 Shared Service Center
05.2015 - 11.2015
IT Delivery Manager
Intrum Global Technology
9 2021 - 04.2023
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