Amalu Tomy
Idukki
Summary
Amalu has an insatiable desire to produce results, extensive knowledge, and the ability to communicate efficiently, and professional tasks are handled with a very good spirit by building professional relationships with a strong focus to build a successful career in the field of arts and social work. Especially communication and public relations. have gained plenty of experience by interning at various institution and company, I can assume that my contribution will be an asset to the growth of the companies and institution
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2023
2023
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Psychiatric Social Worker
St Johns Hospital Kattapana
Idukki
- Participates in the provision of mental health triage services
- Responds to clinical and campus crises and supervision and seminars to assigned trainees, including goal setting, evaluations, and disciplinary action in accordance with training policy and procedures
Travel Agent
ITN
Latvia
03.2021 - 03.2022
- Answer incoming calls and respond to customer's emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Game Presenter
Euro Live Technologies (Playtech)
01.2020 - 10.2020
- During my ten-month tenure at this industry-leading company, I honed a variety of professional skills, including effective public speaking and communication. This industry has equipped me with the skills to effectively communicate with clients and foster strong professional relationships. With utmost confidence, I can attest to the integrity and dedication I brought to every task and project, ensuring all my achievements were earned through honest hard work and genuine abilities.
- Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
- Increased game participation through effective communication and rapport-building with players.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
Education
Bachelor of social work -
Marian College Kuttikanam
Idukkiv,Kerala, India 06.2015 - 05.2018
MBA - Business Administration
ISMA, Informācijas Sistēmu Menedžmenta Augstskola
Latvia 05.2019 - 07.2023
Skills
Teamwork
Adaptability
Customer Service
Ability to Work in a Team
Computer Skills
Communication Skills
Psychosocial assessments
Domestic violence intervention
Mental health assessment
Family therapy
File organization
Report preparation
Document management
Personal Information
- Date of Birth: 05/06/97
- Nationality: Indian
Timeline
Travel Agent
ITN
03.2021 - 03.2022
Game Presenter
Euro Live Technologies (Playtech)
01.2020 - 10.2020
MBA - Business Administration
ISMA, Informācijas Sistēmu Menedžmenta Augstskola
05.2019 - 07.2023
Bachelor of social work -
Marian College Kuttikanam
06.2015 - 05.2018
Psychiatric Social Worker
St Johns Hospital Kattapana
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