Amber Johar
Riga
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
On Air
02.2022 - Current
- Utilized scripting to enable game logic and player interaction, allowing for dynamic gameplay
- Managed the flow of the game and kept track of the score and game clock
- Used customer relationship management (CRM) systems to accurately track and manage customer data.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
Business Consultant
The Global Avenues
03.2022 - 10.2023
- Developed a comprehensive business plan that secured funding for a new product launch
- Conducted a competitive analysis to identify areas of opportunity and develop a plan to capitalize on them
- Analyzed market trends and identified new opportunities for a client that resulted in a 9% increase in revenue.
Digital Marketing
Max HealthCare
02.2020 - 03.2020
- Developed and monitored dashboards to track KPIs and report on progress
- Analyzed website and campaign performance data to identify opportunities for improvement
- Analyzed website and social media analytics to identify trends and opportunities for improvement
- Collaborated with other departments to resolve billing and invoicing issues
- Maintained an organized filing system for financial documents.
Business Management
Balaji Enterprises
05.2018 - 05.2019
- Analyzed and summarized complex financial data to inform management decisions and evaluate business performance
- Created a business case to justify a major capital investment and presented it to senior management for approval
- Established and maintained relationships with key stakeholders to ensure alignment with business objectives
- Managed the financial records of multiple departments, ensuring compliance with internal and external regulations.
Enterprise Management
Jindal Enterprises
08.2017 - 01.2018
- Implemented a customer segmentation strategy that identified and targeted high-value customers, resulting in a 9% increase in revenue
- Developed and implemented a strategic business plan that resulted in a 9% increase in customer retention
- Advised management on performance management and employee relations issues, resulting in improved working relationships.
Assistant Store Manager
BSNL Telecommunication
02.2017 - 09.2017
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed.
Education
MBA -
RISEBA University
Riga, Latvia01.2022
Bachelor of Business Management (Finance) -
Mysore University
01.2016
Skills
- Critical thinking and problem solving
- Microsoft Office
- Microsoft Excel
- Self-motivation
- Ability to Work Under Pressure
- Decision Making
- Ability to Work in a Team
- Ability to Multitask
- Problem Solving
- Communication
- Teamwork
- Time Management
- Leadership
- Business Development
- Customer Service
- Communication Skills
Languages
English
French
hobbies and interests
- Sports (Soccer/Football)
- Music
- Books
- Exploring new business trends
- Traveling
- Art
- Dancing
Timeline
Business Consultant
The Global Avenues
03.2022 - 10.2023
Customer Service Specialist
On Air
02.2022 - Current
Digital Marketing
Max HealthCare
02.2020 - 03.2020
Business Management
Balaji Enterprises
05.2018 - 05.2019
Enterprise Management
Jindal Enterprises
08.2017 - 01.2018
Assistant Store Manager
BSNL Telecommunication
02.2017 - 09.2017
MBA -
RISEBA University
Bachelor of Business Management (Finance) -
Mysore University
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