ANAGHA UNNIKRISHNAN
RIGA,LATVIA
Summary
Dynamic and adaptable professional with a strong foundation in communication, relationship building, and customer service. Demonstrates exceptional team leadership and teamwork skills, with a proven ability to maintain patience under pressure and make effective decisions. Committed to using positive language and problem-solving abilities to enhance customer experiences and drive organizational success.
Overview
2
2
years of professional experience
Work History
Customer service specialist
EUROLIVE TECHNOLOGIES
RIGA, LATVIA
05.2023 - Current
- Monitored social media platforms, responding to customer queries and comments in a professional manner.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Streamlined communication channels between departments, ensured timely resolution of customer issues.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Participated in training sessions for professional development.
- Worked as part of a team, improving communication skills within the workplace.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Engaged with customers to better understand needs and deliver excellent service
- Offered current, accurate advice on optional solutions for concerns.
- Followed scripts when answering common customer questions.
- Demonstrated consistent hard work and dedication to achieve good results.
Education
Master of Business Administration - GENERAL
ISMA UNIVERSITY OF APPLIED SCIENCES
RIGA, LATVIA 10.2023 -
Bachelor of Science - MATHEMATICS
METS COLLEGE OF ADVANCED STUDIES
MALA,KERALA,INDIA /2019 - /2022
Skills
- Communication
- Relationship building
- Customer service
- Team Leadership
- Team work
- Patience under pressure
- Decision-Making capacity
- Adaptability to change
- Positive language use
- Problem-solving
Languages
English
Advanced
Malayalam
Proficient (C2)
Tamil
Intermediate
German
Beginner
Hindi
Beginner
PERSONAL INFORMATION
- Date of Birth : 07/08/2001
- Nationality : Indian
Timeline
Master of Business Administration - GENERAL
ISMA UNIVERSITY OF APPLIED SCIENCES
10.2023 -
Customer service specialist
EUROLIVE TECHNOLOGIES
05.2023 - Current
Bachelor of Science - MATHEMATICS
METS COLLEGE OF ADVANCED STUDIES
/2019 - /2022
Similar Profiles
Kirils KonivecsKirils Konivecs
Senior Studio Experience Supervisor at Eurolive Technologies SIASenior Studio Experience Supervisor at Eurolive Technologies SIA
Venkata Nagaraju InakolluVenkata Nagaraju Inakollu
Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)
Sachin HatoleSachin Hatole
Quality Analyst at Mindpool Technologies Pune, Mindpool TechnologiesQuality Analyst at Mindpool Technologies Pune, Mindpool Technologies