Anastasija Krjukova
Riga, Latvia
Summary
Senior Project Manager and Delivery Manager with around 20 years of experience in the IT industry. She possesses extensive expertise in software development life cycle and has held various roles such as requirement specialist, quality assurance lead, system administrators team lead, IT operations manager, project and program manager. Her diverse professional background enables her to evaluate development processes effectively and provide insights to enhance project delivery. Anastasija excels in people management and leadership, with a focus on creating a positive and productive work environment. She believes in assembling the right team, fostering talent, and ensuring team focus and motivation. She has a proven track record of delivering projects of varying scales on-time, under budget, and exceeding high-quality standards. Her experience spans multiple methodologies like Agile and Scrum, allowing her to tailor approaches to suit specific project needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SENIOR PROJECT MANAGER
C.T.Co
03.2022 - Current
- Led the core project, digital product engineering of a central component of a larger solution for our client, leading a team of 45 professionals.
- Introduced and implemented new practices, including a robust estimation model, which enhanced project predictability and efficiency.
- Successfully delivered multiple releases, including major product updates and several security vulnerability minor releases, ensuring high-quality delivery in a dynamic environment.
- Established an effective collaboration model with key stakeholders, enhancing communication and project alignment.
- Transitioned project ownership to the next Project Manager, fully preparing them for a seamless handover. Subsequently, transitioned to the Cloud team, where led three separate projects focused on adapting our software solutions for rollout in the cloud environments utilized by our client.
- Technical stack: Jira, Confluence, ADO.
HEAD OF IT OPERATIONS
Independent contractor
02.2019 - Current
- Established IT operations and support processes in two independent projects including service desk, customer channels, communication flows, solution monitoring on different levels, efficient segregation between solution environments, etc.
- One of the continuous tasks is inspection and revision of current work organization, proposing process improvements, increasing the effectiveness of communication, simplifying collaboration in a distributed team, ensuring timely deliveries, defining approval procedures.
- Defined and successfully implemented all required policies and controls for ISO 27001 certification. Played a leading role in passing the external audit.
SENIOR DELIVERY MANAGER
EIS Group
02.2020 - 02.2022
- Delivery manager for core system transformation project for insurance company. Responsible for resource and capacity planning, control of project progress and initiation of required adjustments, communication with stakeholders and reporting on actual situation.
DELIVERY MANAGER
IF P&C Insurance
04.2016 - 02.2019
- Delivery manager for the domain of six systems. Responsible for all aspects of project planning, control of execution, reporting and communication with stakeholders.
- Successfully delivered two IT projects: web solution for industrial clients and brokers (accessing insurance information, registering claims and reporting) and internal solution for managing partners’ information.
- Responsible for the team leading and coordinating, communication with stakeholders, project planning and control.
- Line manager for a distributed group of QA’s (incl. different administrative activities, mentoring, coordinating, etc.).
- Participated in the interview process, evaluating potential candidates for the teams.
CONSULTANT
Tele2 SSC
09.2010 - 01.2015
- Siebel Test lead. Responsible for setting up a new test team, interviews, training, mentoring. Defined test strategy and implemented all required routines and processes within the team.
- Participated in multi-country project planning, roll-out planning, delivery planning. Responsible for the evaluation of the results of pilot projects assessing test tools.
- Delivery Manager for several projects (Siebel maintenance & upgrade for Tele2 Croatia, Siebel implementation in Tele2 Netherlands, EURO conversion (Siebel part) for Latvia, OBIEE implementation for Tele2 Croatia). Responsible for detailed scope planning, time and resource planning, coordination of internal and external teams involved, communication with stakeholders, roll-out planning and other activities from initiation till project’s go-live. Post-go-live follow-up.
- Maintenance team lead. Responsible for coordination with other technical team leads and representatives. Supporting other teams within/out of Siebel group. Evaluating tools for maintenance needs.
SENIOR SYSTEM ANALYST
Idea Port Riga
05.2008 - 09.2010
- Test lead in CRM implementation project for a large-scale insurance company. Responsible for test planning, test execution, communication with the business representatives, ensuring the quality of implementation.
- Scrum master in Flex project.
SENIOR SYSTEM ANALYST
Lattelekom
12.2007 - 05.2008
- Led small re-engineering project for the tax system. Responsible for task assignment to team members, following the progress of tasks execution, reviewing code and documentation, creating user manual and detailed functional design documentation.
SENIOR PROGRAMMER
Accenture
09.2006 - 12.2007
- Subject matter expert for Oracle eBS financial stream. Participated in maintenance/support project, led the local test team.
QUALITY ASSURANCE SPECIALIST
AmCredit
04.2006 - 09.2006
- Defined testing process and procedures, testing, support.
PROGRAMMER
Accenture
12.2004 - 04.2006
- Developed and configured Siebel application. Participated in test activities, lead the local test team.
Skills
- Project management
- Delivery management
- Agile methodologies
- Team leading
- Quality assurance
- IT operations
- Line management
- ISO 27001 audit
Certification
- Prince2 PM certified
- Scrum master certified
- Effective communication
Languages
- Russian, mother tongue
- Latvian, fluent
- English, fluent
Training
- Siebel Core school
- Oracle eBS functional training
- Effective communication
- Preparation for PMP
- Flex
- Scrum
- PRINCE2
- Line management
Timeline
SENIOR PROJECT MANAGER
C.T.Co
03.2022 - Current
SENIOR DELIVERY MANAGER
EIS Group
02.2020 - 02.2022
HEAD OF IT OPERATIONS
Independent contractor
02.2019 - Current
DELIVERY MANAGER
IF P&C Insurance
04.2016 - 02.2019
CONSULTANT
Tele2 SSC
09.2010 - 01.2015
SENIOR SYSTEM ANALYST
Idea Port Riga
05.2008 - 09.2010
SENIOR SYSTEM ANALYST
Lattelekom
12.2007 - 05.2008
SENIOR PROGRAMMER
Accenture
09.2006 - 12.2007
QUALITY ASSURANCE SPECIALIST
AmCredit
04.2006 - 09.2006
PROGRAMMER
Accenture
12.2004 - 04.2006
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