ANASTASIJA TERLECKA

• Provided full-time care for children, ensuring a safe and nurturing environment.

• Planned and supervised activities to promote the children’s emotional, social, and cognitive development.

• Assisted with homework and educational tasks, contributing to the children’s academic progress.

• Prepared meals, ensuring balanced nutrition, and maintained routines for meals, playtime, and bedtime.

• Communicated regularly with parents about their children’s progress and any concerns.

• Managed client relationships and worked to increase sales by identifying customer needs and presenting suitable solutions.

• Assisted the Team Manager with tasks such as reporting, team coordination, and sales strategy development.

• Completed company sales courses, gaining skills in negotiation, prospecting, and customer relationship management.

• Conducted market research to identify new clients and industry trends, supporting the company’s business development goals.

• Served as a live game presenter for online casino games, maintaining high engagement and professionalism.

• Trained and mentored new game presenters, providing feedback to enhance their performance.

• Assisted the Pitboss in monitoring game integrity, addressing disputes, and ensuring adherence to regulations.

• Led special projects, including VIP game presentations and internal company events.

• Led a team of wait staff, ensuring smooth floor operations and high standards of service.

• Trained and mentored new staff, helping them adapt to company procedures and customer service protocols.

• Managed escalated customer issues, resolving them promptly to maintain customer satisfaction.

• Delivered exceptional service in a fine dining environment, handling customer orders and requests efficiently.

• Coordinated with kitchen and bar staff to ensure timely delivery of orders.

• Handled multiple tables simultaneously during peak hours, ensuring smooth service and customer satisfaction.

• Provided prompt and professional customer support through phone, email, and chat channels.

• Resolved inquiries and complaints efficiently, maintaining a high level of customer satisfaction.

• Managed and updated customer records, ensuring the accuracy of feedback and data.