Anna Agapitova

• Successfully leading Team of 4 Business Analysts, coaching and mentoring them in Business Analysis best practices (several people joined as interns and reached mid level within 2 years).
• Collaborating with internal business partners to implement internal reporting (MS Power BI tool).
• Interacting with internal customers to understand business needs and translate into requirements and project scope. Proposing reporting approach and solutions.
• Executing analysis of risks and identified risk mitigation strategies.
• Identified process inefficiencies through gap analysis and outlined sensible solutions. Improved Project performance by prioritizing customers and implementing changes based on collected feedback.
• Implemented Role Based Access for Power BI reports (including solution/process design, stakeholder management, execution control, etc.). Improved overall Security in reporting.

• Initiative consists of 13 Areas, and is related to internal evaluation system, based on large set of KPIs.
• Leading Team of 16 Area Owners and 11 Area Supporters, directly and indirectly supporting appx. 300 Users over whole Organization.
• According to feedback from main stakeholders - significantly improved overall organization of this Initiative by introducing more structured and centralized approach, improving communication flow, promoting awareness, etc.
• Planning operations and activities, and led projects.
• Successfully led Reporting Implementation project: organized process in timely manner, ensured stakeholder engagement, identified risks and selected appropriate mitigation strategy, ensured all milestones are reached, solved several Crisis situations

• Team size: 15-20 people.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Led sprint reviews and planning meetings to promote full team engagement.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Explained Airline rules, procedures, fees and terms of agreements to 50-100 customers daily. Responded to customer inquiries via phone, email and web-based platforms.
• Responded to customer needs through competent customer service and prompt problem-solving. Used exceptional communication to connect with customers, assess needs and present solutions.
• Took ownership of customers issues to follow problems through to resolution.
• Assisted in training new employees.
• As Crew Dispatcher - ensured flight coverage with crew within 72 hours, prevented and reported violations; ensured maximum efficiency of Crew resources and validity of training checks.

Identify Production needs and keep stocks accordingly, forecast demand and cooperate with production planner, place Purchase orders, calculate transportation costs and organize incoming logistics.

Supply chain organization, order processing, reporting/invoicing, cost and budget control, procurement and stock control, pricing, demand forecast, supervision and mentoring of interns.