Summary
Overview
Work History
Education
Skills
Drive license
Work Availability
Timeline
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Anna Bogdanova

Riga,RIX

Summary

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Renus Logistics

Order Picker
Tilburg
01.2022 - 08.2023

Zalando

Packing
Tabarz
09.2021 - 10.2022

Barmen/waiter

Kinki
Riga
08.2019 - 11.2019
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences

Barman

Da Sergio
Riga
01.2019 - 09.2019
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Created attractive bar displays by strategically arranging bottles and glasses
  • Kept alcoholic beverages well-stocked and organized to meet expected demands

Barman Administrator

Caravan
Tallinn
05.2017 - 12.2018
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Monitored social media and online sources for industry trends
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising , protecting company reputation and loyal client base
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys

Education

High School Diploma -

29 Vidusskola
Riga
Sep 2005 - 07.2017

Skills

Physical education instruction

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Drive license

B

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Renus Logistics

Order Picker
01.2022 - 08.2023

Zalando

Packing
09.2021 - 10.2022

Barmen/waiter

Kinki
08.2019 - 11.2019

Barman

Da Sergio
01.2019 - 09.2019

Barman Administrator

Caravan
05.2017 - 12.2018

High School Diploma -

29 Vidusskola
Sep 2005 - 07.2017

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Anna Bogdanova