Anna Bogdanova
Riga,RIX
Summary
Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Renus Logistics
Order Picker
Tilburg
01.2022 - 08.2023
Zalando
Packing
Tabarz
09.2021 - 10.2022
Barmen/waiter
Kinki
Riga
08.2019 - 11.2019
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Barman
Da Sergio
Riga
01.2019 - 09.2019
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Created attractive bar displays by strategically arranging bottles and glasses
- Kept alcoholic beverages well-stocked and organized to meet expected demands
Barman Administrator
Caravan
Tallinn
05.2017 - 12.2018
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Monitored social media and online sources for industry trends
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising , protecting company reputation and loyal client base
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
Education
High School Diploma -
29 Vidusskola
Riga Sep 2005 - 07.2017
Skills
Physical education instruction
Cleaning equipment operations
Customer relations
Outpatient care
Performance analysis
Inventory control
Organized
Product and service sales
Cash register operation
Multi-tasking ability
Retail merchandising
Transportation activity managers and
Transportation activity management
Drive license
B
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Renus Logistics
Order Picker
01.2022 - 08.2023
Zalando
Packing
09.2021 - 10.2022
Barmen/waiter
Kinki
08.2019 - 11.2019
Barman
Da Sergio
01.2019 - 09.2019
Barman Administrator
Caravan
05.2017 - 12.2018
High School Diploma -
29 Vidusskola
Sep 2005 - 07.2017