Anna Zacepina
Rīga
Summary
Motivated and detail-oriented Crew Planner with strong organizational skills and a proactive mindset. Experienced in building and adjusting crew rosters in compliance with operational requirements and aviation regulations. Known for clear communication, adaptability, and a collaborative approach to problem-solving. Passionate about continuous improvement and bringing fresh ideas to existing processes. Looking to grow into a leadership role where both strategic thinking and team development are key.
Overview
6
6
years of professional experience
Work History
Crew Planners Assistant
NORSE ATLANTIC LATVIA SIA
Riga, Latvia
01.2025 - Current
- Supported the Crew Planning team in building and maintaining monthly rosters for flight and cabin crew in accordance with company policies and EASA regulations
• Assisted in processing crew requests (days off, swaps, trainings, etc.) and ensuring timely updates in planning systems
• Monitored daily changes and disruptions, coordinating with Crew Control and Base Leads to maintain roster stability
• Contributed to data entry, reporting, and documentation of planning adjustments
• Communicated efficiently with crew members to provide planning-related information and support
• Actively participated in improving internal procedures and offering suggestions for smoother workflow
Shift Manager
SIA Premier Restaurants Latvia
09.2023 - 08.2024
- - Responsible for monthly inventory calculation;
- - Responsible for monthly product consumption report preparation;
- - Monthly earnings and losses financial report compilation;
- - Preparation and consolidation of management accounts.
Area Manager
SIA Premier Restaurants Latvia
08.2021 - 09.2023
- - Executing cash control for the precinct;
- - Creating monthly and quarterly cash reports;
- - Preparation of cash related acts;
- - Checking of documents and filling in of forms by other managers;
- - Training of new managers in precinct's cash basics/fundamentals;
- - Completing daily financial reports;
- - Employees supervision;
- - Control of equipment on compliance with all internal regulations;
- - Product orderings three times per week;
- - Reporting of restaurant's daily/weekly product consumption;
- - Training staff members and instructors;
- - Filling in the monthly report on completed trainings and inspections of employees and instructors.
Instructor
SIA Premier Restaurants Latvia
07.2020 - 08.2021
- - Training of new employees;
- - Control of standards;
- - Service control execution.
Service specialist
SIA Premier Restaurants Latvia
07.2019 - 07.2020
- - Customer service;
- - Training of new employees.
Education
Certificate of general secondary education -
Rīgas 40. vidusskola
05.2022
General secondary education - undefined
Rīgas Daugavgrīvas vidusskola
05.2021
Skills
- Crew Rostering & Scheduling
Understanding of EASA Regulations
Operational Planning
Attention to Detail
Time Management & Prioritization
Problem Solving Under Pressure
Communication with Flight & Cabin Crew
- Disruption Management
Professional Email Communication
Confidentiality & Responsibility
Proactive Approach to Process Improvement
LANGUAGE SKILLS
Mother tongue(s): Latvian
Other language(s)
Russian: LISTENING C2 READING C2 WRITING C2 SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
English: LISTENING C1 READING C1 WRITING C1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
German: LISTENING A1 READING A1 WRITING A1 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1
Ukrainian: LISTENING C1 READING B2 WRITING B1 SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
Hobbies and Interests
Modern dance, - The winner of the Latvian and Baltic competitions moreover European international tournament - Europe Stage 2020 winner.
Timeline
Crew Planners Assistant
NORSE ATLANTIC LATVIA SIA
01.2025 - Current
Shift Manager
SIA Premier Restaurants Latvia
09.2023 - 08.2024
Area Manager
SIA Premier Restaurants Latvia
08.2021 - 09.2023
Instructor
SIA Premier Restaurants Latvia
07.2020 - 08.2021
Service specialist
SIA Premier Restaurants Latvia
07.2019 - 07.2020
General secondary education - undefined
Rīgas Daugavgrīvas vidusskola
Certificate of general secondary education -
Rīgas 40. vidusskola