Results-driven IT Business Analyst with 3 years of experience bridging business needs and technical solutions. Skilled in requirements gathering, process optimisation, stakeholder management, and data analysis. Adept at translating complex information into actionable insights and driving digital transformation using Agile methodologies. Passionate about leveraging technology to improve efficiency and deliver measurable business value.
Work History
Automotive Service Technician Apprentice
Lookers Volkswagen
Blackpool
Assisted in diagnosing vehicle issues using advanced automotive diagnostic tools.
Conducted routine maintenance and inspections to ensure optimal vehicle performance.
Supported senior technicians in performing complex repairs and service tasks.
Maintained a clean and organized work environment to promote safety and efficiency.
Documented service records accurately to ensure compliance with industry standards.
Learned manufacturer specifications for various vehicle models to enhance repair accuracy.
Engaged in continuous training to stay updated on the latest automotive technologies and practices.
Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
IT Business Analyst
Wren Kitchens
Braton-Upon-Humber, Lincolnshire
Gathered and analysed business requirements to enhance IT systems and operational processes.
Collaborated with stakeholders across departments to define project scope and deliver data-driven solutions.
Facilitated workshops and discussions to identify pain points and opportunities for process improvement.
Produced detailed documentation, including business process models, functional specifications, and user stories.
Supported Agile development teams by refining requirements, prioritising backlogs, and ensuring alignment with business objectives.
Conducted data analysis to inform decision-making and improve system performance.
Worked closely with developers and testers to validate solutions and ensure successful implementation.
Education
BCS International: Foundation In Business Analysis
Barton-Upon-Humber
BCS International: Requirements Engineering
Barton-Upon-Humber
BCS International: Modelling Business Processes
Barton-Upon-Humber
BCS International: Business Analysis Practice
Barton-Upon-Humber
GCSEs -
Carr Hill High School & Sixth Form Centre
Kirkham, Preston
Skills
Business Analysis & Process Optimisation
Requirements Gathering & Documentation
Stakeholder Management
Agile & Scrum Methodologies
User Story & Acceptance Criteria Writing
Jira & Confluence
Risk & Change Management
Process Modelling & Workflow Optimisation
Software Development Lifecycle (SDLC)
Communication & Presentation
Personal Information
Education
13 GCSE's: A* - C
Previous Project
Planner 3D UI Enhancement for Kitchen Planning
The objective of this project was to enhance the user interface (UI) of a 3D kitchen planning tool to improve usability and user experience. The goal was to streamline the design process for customers and professionals by integrating intuitive features and modern design elements.
Key improvements included:
User-Friendly Design: Redesigned the interface to be more intuitive, improving navigation and accessibility to key features.
Enhanced Visualisation: Upgraded 3D rendering capabilities for more realistic and customisable kitchen layouts, enabling users to make more informed decisions.
Interactive Tools: Introduced drag-and-drop functionality and real-time feedback to allow users to experiment with different design options effortlessly.
Mobile Optimisation: Ensured the UI was fully responsive and mobile-friendly, providing a seamless experience across desktops, tablets, and smartphones.
These enhancements led to a significant increase in user satisfaction and engagement, reduced design time, and improved overall efficiency in the kitchen planning process
Languages
English
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Latvian
Elementary (A2)
Timeline
BCS International: Foundation In Business Analysis