As an IT Specialist, I bring a unique blend of technical expertise, project management skills, and communication abilities to deliver efficient and effective IT solutions that meet the needs of the organization and its stakeholders.
Hi, I’m
Arnold Kulin
IT Specialist
Riga
Summary
Overview
10
years of professional experience
4
Languages
Work History
TStudioRiga
Sales Director
01.2022 - Current
Job overview
- Managing and training sales team to meet revenue targets
- Configuring workstations and creating internal accounts for all employees, which includes setting up email, password app, and other necessary accounts for internal use
- Developing and implementing sales strategies to drive growth
- Building and maintaining customer relationships to improve satisfaction and loyalty
- Monitoring inventory levels and managing supplier relationships
- Managing sales department budget and ensuring profitability
- Overseeing day-to-day operations and implementing process improvements
- Utilizing strong analytical and problem-solving skills to identify trends and adjust inventory levels accordingly
- Communicating effectively with team members and customers to respond to inquiries and complaints in a timely and professional manner.
TStudioRiga
Sales Representative
02.2021 - 12.2021
Job overview
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Contributed to event marketing, sales and brand promotion.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
PrintifyRiga
Customer Support Specialist
10.2020 - 02.2021
Job overview
- Responsible for communicating with customers through live chats and emails
- Responsible for helping merchants set up their online stores and creating their first products via email & chat
- Responsible for providing merchants with all necessary information about Printify and POD
- Responsible for assisting merchants with order-related and account-related issues via Confluence & Zendesk
- Responsible for building and maintaining efficient communication with existing/new customers and Print Partners
- Key performance indicators included : Availability, Customer Satisfaction (C-sat, V-sat, D-sat) , Logging, Average handling time, Resolution rate, Quality, Sales
WebhelpRiga
Senior Technical Support Representative
04.2017 - 11.2020
Job overview
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Responsible for handling technical - support and support related questions for Clients
customers and Partners. - Responsible for providing reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to pace and
technical level of the customer - Responsible for call and email resolution in a timely manner, while maintaining the
highest level of quality support in every customer interaction - Accurately logging all interactions via Client’s Contact Management System
- Responsible for achieving call center metrics as defined by the Supplier
- Responsible for recognizing and adjusting support approach to accommodate all levels
of customer’s experience - Key performance indicators included : Availability, Customer Satisfaction (C-sat, V-sat,
D-sat) , Logging, Average handling time, Resolution rate, Quality, Sales
SIA AREA TECH (Merķeļa Druka)Riga
Graphic Designer
01.2015 - 12.2017
Job overview
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Distributed updated weekly report of project priorities to team members and management.
- Reviewed completed orders for quality and accuracy.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
Latvijas Mobilais Telefons SIARiga
Telemarketing Representative
05.2013 - 01.2015
Job overview
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Education
Latvijas UniversitateRiga, Latvia
Bachelor of Science from Information Technology And Administration
09.2020 - 05.2022
University Overview
SUSTENTORiga,Latvia
Courses from CULTURE OF INTERACTION AND COMMUNICATION ETHICS
07.2016 - 08.2016
University Overview
SKAŅU MEŽSRiga,Latvia
Courses from NEW METHODS OF AUDIO PROCESSING
05.2017 - 08.2017
University Overview
AGENSKALNS STATE GYMNASIUMRiga, Latvia
Secondary Education from Business Economics
09.2007 - 05.2013
University Overview
AGENSKALNS PRIMARY SCHOOLRiga, Latvia
Basic Education
09.2001 - 05.2007
University Overview
Skills
Atlassian, Jira, Confluence
Zendesk
SQL,HTML,CSS,JAVA,PHP
IntelliJ IDEA
Microsoft Excel, Microsoft Word
Trello, AMO CRM
FIGMA
Adobe - Photoshop, Illustrator
WINDOWS, MAC OS, LINUX
Timeline
Sales Director
TStudio
01.2022 - Current
Sales Representative
TStudio
02.2021 - 12.2021
Customer Support Specialist
Printify
10.2020 - 02.2021
Latvijas Universitate
Bachelor of Science from Information Technology And Administration
09.2020 - 05.2022
SKAŅU MEŽS
Courses from NEW METHODS OF AUDIO PROCESSING
05.2017 - 08.2017
Senior Technical Support Representative
Webhelp
04.2017 - 11.2020
SUSTENTO
Courses from CULTURE OF INTERACTION AND COMMUNICATION ETHICS
07.2016 - 08.2016
Graphic Designer
SIA AREA TECH (Merķeļa Druka)
01.2015 - 12.2017
Telemarketing Representative
Latvijas Mobilais Telefons SIA
05.2013 - 01.2015
AGENSKALNS STATE GYMNASIUM
Secondary Education from Business Economics
09.2007 - 05.2013
AGENSKALNS PRIMARY SCHOOL
Basic Education
09.2001 - 05.2007