ARTIS TRUŠELIS
Summary
Dynamic and results-driven professional with a diverse skill set in bartending, training coordination, and exceptional customer service. Proven track record in team management demonstrates the ability to thrive in high-pressure environments while consistently delivering outstanding customer experiences. Strong organizational and communication skills, along with fluency in multiple languages, position this candidate to excel in fast-paced, customer-centric roles. Committed to fostering positive interactions and enhancing operational efficiency, ready to contribute to a vibrant team.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Customer Support Team Lead
SIA TONYBET
09.2025 - Current
- Lead the customer support team, overseeing performance, workload, and compliance with service standards.
- Analyze team performance data to identify trends, gaps, and opportunities for process improvement.
- Refine escalation procedures to handle urgent disputes, fraud investigations, or high-value transactions more effectively.
- Coordinate directly with the Payments, Risk, Compliance, and Technical departments to resolve cross-functional issues.
- Conduct regular performance reviews, coaching sessions, and training to support employee development.
- Ensure consistent application of KYC, AML, and responsible gambling standards across the team.
- Represent the support department in cross-team projects, contributing insights to improve customer experience, and operational efficiency.
- Maintain a balance between operational speed, regulatory compliance, and customer well-being.
Customer Support Vice Team Lead
SIA TONYBET
04.2025 - 09.2025
- Balanced frontline support with leadership duties, assisting the Team Lead in day-to-day operations.
- Acted as the first point of escalation for disputes and complex player issues, ensuring fair and compliant outcomes.
- Monitored support queues (chat and email) to maintain service levels and workload distribution.
- Reviewed higher-level financial transactions and KYC documentation, requiring additional approval.
- Guided the team in handling sensitive cases involving compliance, responsible gambling, or fraud concerns.
- Supported the onboarding of new hires and provided hands-on training to accelerate their integration.
- Worked closely with the Payments, Risk, Compliance, and Technical teams to resolve escalated cases.
Customer Support Specialist
SIA Tonybet
04.2024 - Current
- Delivered customer support via chat and email, resolving inquiries about accounts, payments, games, and policies.
- Provided technical assistance for website access, game functionality, and payment processing issues.
- Processed deposits and withdrawals, resolving transactional complications in line with internal procedures.
- Performed KYC checks to verify player identity and ensure compliance with AML, and regulatory standards.
- Educated players on safe gambling practices, and promoted available support resources.
- Documented all interactions, complaints, and resolutions according to company and regulatory guidelines.
- Reported suspicious player activity, including potential fraud and money laundering.
- Supported team efficiency by sharing knowledge and assisting colleagues with complex cases.
Karaoke Host
SIA NikiroL
06.2023 - 04.2024
- Managed sophisticated sound systems to ensure high-quality audio experiences during karaoke nights.
- Hosting Karaoke Partys.
Bartender
SIA NikiroL
06.2023 - 04.2024
- Delivered exceptional customer service while expertly preparing a wide range of beverages.
- Proficient in operating and managing transactions with the cash register system.
- Managed stock reception, strategic display, and meticulous inventory control.
Personnel Training Coordinator
SIA Realtime
01.2022 - 10.2023
- Expertly trained new hires, ensuring a seamless integration into company culture and workflow.
- Spearheaded the continuous professional development of staff to align with evolving organizational goals.
- Crafted and maintained up-to-date, engaging training content to facilitate effective learning experiences.
- Actively contributed to the creation of innovative casino games, enhancing the company's gaming portfolio.
- Diligently tested casino games to guarantee quality and compliance with industry standards.
Game Presenter
SIA Realtime
10.2021 - 12.2022
- Upheld professional demeanor and articulate communication as the face of the brand.
- Expertly facilitated and managed online gaming experiences.
- Rapidly assimilated new games to ensure a dynamic and engaging environment for players.
Game Presenter
SIA Euro Live Technologies
10.2020 - 10.2021
- Upheld professional demeanor in appearance and communication as an official representative.
- Expertly managed and presented online gaming experiences.
- Rapidly assimilated rules and techniques of new games to maintain expertise.
- Provided exceptional customer service through expert consultation for casino clientele.
Retail Agent
SIA Salvo MD
05.2020 - 08.2020
- Elevated the standard of customer service through enhanced client consultations, driving sales growth.
- Demonstrated in-depth knowledge of device functionality, tobacco product manufacturing, and usage guidelines.
- Efficiently managed inventory: receiving, organizing, and maintaining merchandise presentation.
- Proficient in operating cash registers and executing inventory control procedures.
- Skilled in managing internal documentation and administrative systems.
Bartender
SIA NikiroL
08.2019 - 03.2020
- Delivered exceptional customer service, ensuring guest satisfaction through expert cocktail and snack preparation.
- Proficiently managed financial transactions using the cash register and executed accurate inventory management.
- Operated sound equipment with finesse and successfully hosted engaging karaoke evenings, enhancing the venue's entertainment experience.
Game Presenter
SIA Evolution Latvia
04.2017 - 08.2019
- Upheld professional image
- Expert in online gambling
- Managed virtual betting
- Delivered engaging pitches
Bartender
SIA Edrol
03.2018 - 11.2018
- Demonstrated exceptional customer service skills, ensuring guest satisfaction.
- Skilled in cash register operations and financial transactions.
- Efficiently managed and maintained inventory levels.
- Hosted and led popular karaoke events, enhancing the entertainment experience.
Order Picker
SIA Euroaptieka
01.2015 - 11.2016
- Efficiently processed incoming documents, facilitated order creation and managed dispatch operations.
- Expertly assembled goods, ensuring optimal organization and workflow.
- Diligently controlled order accuracy, registering, and rectifying any discrepancies.
- Managed inventory with precision, adept at data processing and system updates.
Order Picker
SIA Depo DIY Logistics Center
11.2014 - 01.2015
- Efficiently executed goods assembly and precise labeling, ensuring product integrity.
- Managed order processing from acceptance to dispatch with a high level of accuracy.
- Maintained meticulous inventory management, optimizing stock levels and reducing waste.
Sales Consultant
SIA TN 2000
09.2014 - 10.2014
- Provided outstanding customer service by elevating client consultations, resulting in increased sales.
- Efficiently managed inventory and curated engaging product displays.
- Proficiently operated point-of-sale systems, handling cash and card transactions.
- Optimized stock management and order fulfillment procedures.
Bartender
SIA Ademona Restaurant "Kalķu Vārti" and Summer Garden
04.2014 - 07.2014
- Delivered exceptional customer service while expertly preparing a wide range of beverages.
- Proficiently operated cash register systems, ensuring accurate transactions.
- Managed inventory by receiving, organizing, and maintaining stock levels.
Education
Restaurant Services Specialist -
Bulduri Horticulture Secondary School
Jūrmala, Latvia01.2014
High School Diploma -
Jaunjelgava High School
Jaunjelgava 04.2001 -
Skills
Organizational Skills
Publications
- "Varavīksne Laiku Lokos" (2015)
- Poetry Collections: "Daugavas Atspulgi" (2011)
LINKS
LinkedIn: www.linkedin.com/in/artis-trushelis
Accomplishments
The Duke of Edinburgh's International Award – Bronze, Silver & Gold
Recognized for completing all three levels of the program, demonstrating leadership, community involvement, physical development, and perseverance.
Timeline
Customer Support Team Lead
SIA TONYBET
09.2025 - Current
Customer Support Vice Team Lead
SIA TONYBET
04.2025 - 09.2025
Customer Support Specialist
SIA Tonybet
04.2024 - Current
Karaoke Host
SIA NikiroL
06.2023 - 04.2024
Bartender
SIA NikiroL
06.2023 - 04.2024
Personnel Training Coordinator
SIA Realtime
01.2022 - 10.2023
Game Presenter
SIA Realtime
10.2021 - 12.2022
Game Presenter
SIA Euro Live Technologies
10.2020 - 10.2021
Retail Agent
SIA Salvo MD
05.2020 - 08.2020
Bartender
SIA NikiroL
08.2019 - 03.2020
Bartender
SIA Edrol
03.2018 - 11.2018
Game Presenter
SIA Evolution Latvia
04.2017 - 08.2019
Order Picker
SIA Euroaptieka
01.2015 - 11.2016
Order Picker
SIA Depo DIY Logistics Center
11.2014 - 01.2015
Sales Consultant
SIA TN 2000
09.2014 - 10.2014
Bartender
SIA Ademona Restaurant "Kalķu Vārti" and Summer Garden
04.2014 - 07.2014
High School Diploma -
Jaunjelgava High School
04.2001 -
Restaurant Services Specialist -
Bulduri Horticulture Secondary School
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