Artjoms Kitajevs
Summary
Experienced professional with focus on delivering exceptional customer support. Skilled in resolving complex issues swiftly and enhancing customer satisfaction through effective communication and problem-solving. Adept at utilising technology to streamline processes and improve service delivery.
Ambitious and dedicated, equipped with strong communication and problem-solving skills, coupled with knack for understanding and addressing customer needs. Demonstrates proficiency in managing customer relationships and utilising technology to streamline support processes. Eager to drive customer satisfaction and contribute positively.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Customer support specialist
BT Media
London
2025.02 - 2026.04
- Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction.
- Improved customer retention through proactive communication strategies.
- Provided feedback on customer interactions to enhance company's products and services.
- Managed email correspondences efficiently, enhancing response time significantly.
- Mastered use of internal software tools, improving work speed considerably.
- Resolved technical issues promptly, minimising disruption for customers.
Billing Specialist Assistant
Aerotyne LTD
London
2024.09 - 2025.01
- Ensured timely generation of invoices with keen attention to detail.
- Facilitated smooth transition to new billing software, minimising disruption to business operations.
- Streamlined billing procedures for greater organisational efficiency.
- Facilitated cross-departmental coordination for resolving interrelated issues affecting the quality of billed services.
- Collaborated closely with the accounting team, ensuring seamless integration of billing functions.
Education
Bachelor of Arts - Business and Management
Univerity of Sunderland
Sunderland 2022.09 - 2025.05
Skills
- "Leverage bilingual fluency in English and Russian alongside a UK-accredited background to communicate flawlessly with diverse, international corporate clients and stakeholders"
- "Skilled in drafting clear technical documentation, business correspondence, and training materials tailored for multicultural audiences"
- "Demonstrated ability to manage complex logistics, coordinate global schedules, and oversee the step-by-step execution of organizational projects"
- "Efficient at balancing multiple operational tasks simultaneously while maintaining strict adherence to corporate deadlines and performance targets"
Language & Communication Excellence
Project & Training Coordination
- "Apply a foundational understanding of business operations, resource management, and strategic planning gained through a Bachelor's degree in Business and Management"
- "Proficient in utilizing modern digital collaboration tools, including Google Workspace, Microsoft Office, and cloud-based project management applications to streamline remote and hybrid workflows"
- "Possess strong cross-cultural communication skills, enabling seamless collaboration within global IT environments and cross-functional teams"
- "Highly adaptable problem-solver with a proven track record of maintaining high personal accountability and organizational structure in flexible work environments"
Business Administration & Tech Systems
Client Relations & Teamwork
Languages
Latvian
Upper intermediate
English
Proficient (C2)
Russian
Proficient (C2)
Accomplishments
Founder & Operations Lead | International Esports Organization REIGN
Strategically scaled and managed an international esports organization, building an active community of over 10,000 members through targeted digital marketing and stakeholder engagement. Utilized business management principles to oversee cross-functional team operations, manage tournament logistics, and direct large-scale virtual events across multiple time zones. Leveraged fluent English and Russian to coordinate international partnerships, resolve complex community conflicts, and maintain high operational standards in a fast-paced, digital-first environment.
Timeline
Customer support specialist
BT Media
2025.02 - 2026.04
Billing Specialist Assistant
Aerotyne LTD
2024.09 - 2025.01
Bachelor of Arts - Business and Management
Univerity of Sunderland
2022.09 - 2025.05