Artjoms Volkovs

• 1. Operational Portal for Live Casino
• A tool for creating work schedules for over 680 employees, allowing any type of schedule manipulation both for employees and managers.
• A tool for generating table rotations in a live casino setting.
• A tool for evaluating and analyzing employee performance in a live casino.
• A tool for analyzing and improving studio performance to reduce operational costs.
• A tool for creating and managing any human-factor errors within operations.
• A flexible operational portal system that functions regardless of location, with clearly defined roles and access level
• 2. Live Chat
• A fully developed live chat for online casino players, capable of handling 5,000+ concurrent users.
• An admin panel for customer support with flexible configuration options tailored to operational needs.
• AI integration for improved customer service.
• 3. Signaling
• A tool designed for the quickest possible resolution of issues at live tables. It includes more than 50 different signal types, ranging from table errors to alerts for Risk Analysts.
• 4. Lobby
• A fully developed Lobby system for the live casino environment.
• Recommendation system (ML)
• 5. Risk Management
• A tool for Risk Analysts to monitor potential casino losses.
• A comprehensive system that protects against card counters as well as internal operational risks (for example, analyzing card shuffles, handling duplicate cards, etc.).
• 6. Equipment Management
• A tool for registering and managing internal live casino equipment, covering both gaming equipment and infrastructure elements.
• Barcode Verification System — a comprehensive solution that includes the creation of a physical device for counting and verifying cards, followed by integration into the overall Equipment Management system to optimize operational costs and minimize errors related to human factors.
• 7. Additional Projects
• Several other services were developed under my leadership, including Dealer Login Service (for dealer logins at the tables), Terminal (for dealer logins at the tables outside the studio).

In addition, I was actively involved in the end-to-end creation of private Blackjack tables, covering both product and operational aspects. This included:

• Defining and shaping gameplay and business requirements for private Blackjack tables
• Participating in the design and specification of the dealer module
• Developing and documenting operational procedures, including table workflows, dealer actions, and operational controls

• Pit-boss manager
• Back office administration
• Procedure improvements
• Service improvements
• Direct involvement in product development
• Full studio report compiling
• Administrative responsibilities (Staff Scheduling, Cooperation with other departments, Maintenance organization)

• Customer Support
• Service Manager (Table Incidents, Human Mistakes, and Critical Incident Handling)
• Procedures improvements

• Working process regulation in Salon Prive
• Customer Support for VIP clients at the most prestigious and huge online casino provider
• Service Manager (Table Incidents, Human Mistakes, and Critical Incident Handling)
• Procedures improvements

• Game hosting: Conduct live online casino games, such as blackjack, roulette, baccarat, and poker, while ensuring a high level of professionalism and customer service
• Game flow control: Manage the flow of the game, including dealing cards, spinning the roulette wheel, following game rules and procedures