Dāvis Teters
Riga,Latvia
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Resourceful with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
3
3
years of professional experience
Work History
Account Manager
Nexpay
03.2024 - Current
- Developed customized proposals for potential clients, demonstrating value of company's products and services, organised more than 30 calls on normal working week.
- Analysed sales and customer data to identify trends and opportunities for increased profitability.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Built and maintained strong client relationships to drive business growth.
- Set and achieved company defined sales goals.
Sales Manager
Altacom
01.2024 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Customer Success Manager
DeskTime
02.2023 - 05.2023
- Onboarding new clients from initial reach-out to software demos, personalized pricing, and onboarding process creation
- Monitoring clients' success with software usage and ensuring satisfaction with the product and service
- Retaining clients whose subscription is ending by showcasing additional benefits from the software
- Collaborating with Sales, Support, and Product Dev teams to advocate for customer needs
- Developing a strategic communication approach for different stages of the customer journey
- Providing advisory support for clients regarding customized software implementation and employee onboarding
Head Of Customer Relations
TWINO
11.2021 - 02.2023
- Spearheaded the adoption of customer-centric policies and procedures, ensuring alignment with best practices in the industry.
- Analyzed performance metrics to identify areas of improvement, leading to strategic initiatives that enhanced overall customer experience.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master's Degree - Liberal Arts and Sciences/Liberal Studies
Latvijas Kultūras Akadēmija / Latvian Academy of Culture
Riga, RIX01.2013
Bachelor's Degree - English Language and Literature, General
Latvijas Kultūras Akadēmija / Latvian Academy of Culture
Riga, RIX01.2011
Skills
- Interpersonal Skills
- Project Coordination
- Operations Management
- Account Management
- Client Relations
- Relationship Building
- Strategic Planning
Languages
French
Native language
Catalan
Proficient
C2
Latvian
Proficient
C2
Italian
Intermediate
B1
German
Intermediate
B1
English
Proficient
C2
Spanish
Proficient
C2
Personal Information
FinTech | Start-up | Account Management
Timeline
Account Manager
Nexpay
03.2024 - Current
Sales Manager
Altacom
01.2024 - 04.2024
Customer Success Manager
DeskTime
02.2023 - 05.2023
Head Of Customer Relations
TWINO
11.2021 - 02.2023
Master's Degree - Liberal Arts and Sciences/Liberal Studies
Latvijas Kultūras Akadēmija / Latvian Academy of Culture
Bachelor's Degree - English Language and Literature, General
Latvijas Kultūras Akadēmija / Latvian Academy of Culture
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