Delestras Nkiwä
Riga,Latvia
Summary
Training and Development Specialist experienced in designing and delivering comprehensive training programs. Achieved enhanced employee performance and productivity through effective curriculum development and integration of digital learning tools. Focused on continuous improvement and fostering collaborative learning environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business, Processes, Service Training Specialist, BPS Trainer
TechMahindra Lv / Klarna Bank AB
Riga, Latvia
01.2024 - 01.2026
- Delivered advanced training in banking disputes, compliance, KYC, and payment operations while leading the site’s trainer team to elevate curriculum quality and coaching standards.
Technical & Payment Compliance Officer
Transcom Lv / Nets Group / Western Union
Riga, Latvia
01.2020 - 01.2024
- I provided technical compliance oversight and B2B IT support for payment systems, specializing in the payment lifecycle and merchant retention while ensuring regulatory and operational adherence across Nordic and EU markets.
Marketing & Event Manager
Scandic & Baltic
01.2017 - 01.2020
- I managed large‑scale trade events, roadshows, and B2B activations while delivering partner training that strengthened regional brand presence through strategic partnerships and market insights.
Marketing Officer
Malaysia Tourism Board
Stockholm, Sweden
01.2015 - 01.2017
- I led digital marketing across Scandinavian and Baltic markets, executing data‑driven campaigns and partner initiatives that strengthened regional performance and engagement.
Products & Training Specialist
Microsoft Sverige AB
Stockholm, Sweden
01.2010 - 01.2015
- Drove enterprise adoption of Microsoft solutions across Sweden through targeted training and stakeholder collaboration, enhancing transformation initiatives and rollout effectiveness.
Education
Master’s - International Business Administration
Bournemouth University
Bournemouth, UKBachelor - Business & Business Management
Bournemouth University
Bournemouth, UKVocational Diploma - International Marketing & Sales
Sälj & Marknadshögskolan
ÖrnsköldsvikIT, Communication & Leadership Program -
Infokomp Gymnasiet
SwedenSkills
- Training delivery
- Training programs
- Customer-experience excellence
- Business processes
- Optimize workflows
- Efficiency improvement
- Business operations coordination
- Business continuity strategies
- AI learning tools
- Technical support
- Strategic planning
- Team leadership
- Problem solving
- Business Consultation
- Business presentation
- Effective communication
Locations
- Current, Riga, Riga, Latvia
- Origin, Stockholm, Stockholm, Sweden
Certification
- Klarna product, services, and KYC compliance
- BPS and operations excellence
- AML risk and regulatory standards
- Amadeus GDS coding and graphic modes
Personal Snapshot
I bring a young, energetic, and globally minded perspective to every team I join. Outside of work, I’m deeply committed to sports, fitness, and personal performance, with regular strength training and endurance activities shaping my discipline and focus. My international upbringing across Sweden, the Baltics, and broader Europe fuels my curiosity for cultures, languages, and cross-border collaboration., Alongside my full-time roles, I’m actively involved in remote consulting, supporting organizations with workflow optimization, CX coaching, and digital-learning enablement.
Professional Highlights
- TechMahindra Lv / Klarna Bank AB, Business, Processes, Service Training Specialist, BPS Trainer, 01/01/24, 12/31/26, Riga, Riga, Latvia, delivered advanced training in banking disputes, compliance, KYC, and payment operations, led the site’s trainer team to elevate curriculum quality and coaching standards, earned multiple awards for innovation and operational impact
- Transcom Lv / Nets Group / Western Union, Technical & Payment Compliance Officer, 01/01/20, 12/31/24, Riga, Riga, Latvia, provided technical compliance oversight and B2B IT support for payment systems, specialized in the payment lifecycle and merchant retention, ensured regulatory and operational adherence across Nordic and EU markets
- Malaysia Tourism Board, Marketing Officer, 01/01/15, 12/31/17, Stockholm, Stockholm, Sweden, led digital marketing across Scandinavian and Baltic markets, executed data-driven campaigns and partner initiatives
- Scandic & Baltic, Marketing & Event Manager, 01/01/17, 12/31/20, Riga, Riga, Latvia, managed large-scale trade events, roadshows, and B2B activations, delivered partner training that strengthened regional brand presence
- Microsoft Sverige AB, Products & Training Specialist, 01/01/10, 12/31/15, Stockholm, Stockholm, Sweden, drove enterprise adoption of Microsoft solutions across Sweden, accelerated transformation initiatives and improved rollout effectiveness
Languages
English, Swedish, French
First Language
German
Intermediate
B1
Norwegian
Proficient
C2
Timeline
Business, Processes, Service Training Specialist, BPS Trainer
TechMahindra Lv / Klarna Bank AB
01.2024 - 01.2026
Technical & Payment Compliance Officer
Transcom Lv / Nets Group / Western Union
01.2020 - 01.2024
Marketing & Event Manager
Scandic & Baltic
01.2017 - 01.2020
Marketing Officer
Malaysia Tourism Board
01.2015 - 01.2017
Products & Training Specialist
Microsoft Sverige AB
01.2010 - 01.2015
Master’s - International Business Administration
Bournemouth University
Bachelor - Business & Business Management
Bournemouth University
Vocational Diploma - International Marketing & Sales
Sälj & Marknadshögskolan
IT, Communication & Leadership Program -
Infokomp Gymnasiet