Dmitrijs Utkins
Jelgava
Summary
Dynamic and results-driven professional with extensive experience as a Builder's Laborer at Baltic Basics, excelling in team collaboration and effective communication. Proven ability to enhance customer satisfaction and boost sales through expert mixology and upselling techniques. Fluent in English, Russian, and Latvian, with strong leadership skills and adaptability in high-pressure environments. Ready to use and develop organizational and multitasking skills in Bartending role.
Overview
4
4
years of professional experience
Work History
Builder's Laborer
Baltic Basics
04.2021 - 05.2023
- Supported the construction team in achieving deadlines through effective communication and collaboration.
- Assisted in completing projects on time by effectively managing tasks, materials, and resources.
- Gained a massive experience in understanding of a whole process from A-Z. Making sure that it comprised all building standards.
- Identified potential issues during construction phases early on in order to prevent costly delays or rework later down the line.
Bartender Part-Time
338 Night Cub
06.2021 - 03.2024
- Served high customer volumes during special events, nights, and weekends. With over 120 customers daily.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
Brand Ambassador
MyRubix London
06.2023 - 12.2024
- Increased positive word-of-mouth referrals through genuine, personalised customer interactions and excellent product knowledge.
- Have been awarded in nomination for a '' Best Brand Ambassador 2024 '' with 3rd place among over 450 contestants.
- Daily, communicate with over 100-120 customers. With a conversion rate of 15%
- Improved communication and human understanding skills. This involved people analysis and cooperation. Advance this skill by reading books related to Sales and listening to podcasts.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Learned to manage negotiations and find balanced solutions in client interactions
- Trained and mentored 4 junior brand ambassadors, building a strong, goal-oriented team. That generated over 2.500 pounds weekly.
- Boosted sales through effective 3-month training. This included many aspects of Door-to-Door sales skills and knowledge. So as how to deal with prospect in different scenarios?
Bartender Part-Time
The Blow Nightclub
12.2024 - 02.2025
- Educated customers on drink options, making personalized recommendations based on preferences.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Have expanded varieties of drinks which are being served at the bar. Over 7 cocktails have been added to the menu.
Education
High School Diploma -
Jelgavas Tehnikums
Jelgava06-2020
Skills
- - Customer service & guest satisfaction
- - Team collaboration & support
- - Cocktail knowledge & mixology
- - Upselling and sales techniques
- - Conflict resolution
- - Adaptability in high-pressure environments
- - Fluent in English, Russian, and Latvian
- - Effective communicator
- - Adaptable personality
- - Team leadership qualities
- - Salesmanship
Languages
English
Full Professional
Latvian
Upper intermediate (B2)
Russian
Native or Bilingual
Timeline
Bartender Part-Time
The Blow Nightclub
12.2024 - 02.2025
Brand Ambassador
MyRubix London
06.2023 - 12.2024
Bartender Part-Time
338 Night Cub
06.2021 - 03.2024
Builder's Laborer
Baltic Basics
04.2021 - 05.2023
High School Diploma -
Jelgavas Tehnikums