Edgars Pujats
Gulbene
Summary
Experienced and self-motivated, with 5 years of industry experience overseeing sales figures and new account developments. Bringing forth a proven track record of working with sale team to achieve goals, increase revenue gains, maintain excellent communication and relationships with clients. Trustworthy with 11 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
11
11
years of professional experience
Work History
Account Manager
GlobalReader OU
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Regional Sales Manager
Aeroclass UAB
10.2022 - Current
- Promoted product promotions, sales and offers throughout interactions to increase order value and sales.
- Visited potential customers to build relationships and present sales pitches on products.
- Proactively visited loyal customers to maintain long-lasting relationships and increase sales.
- Delivered product demonstrations for customers to develop an understanding of product functions.
- Cold called and emailed leads, noting all communications on CRM systems for marketing and sales purposes.
- Used LinkedIn, networking events and online research to identify and target new leads.
- Provided excellent after-sales service by conducting tasks such as product training, scheduling maintenance and acting as main point of contact.
- Kept clients up to date on new products and promotions through emailing, phoning, sending newsletters and messaging on LinkedIn.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Educated customers on available processes and services to increase sales.
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
- Created professional sales presentations to creatively communicate product quality and market comparisons.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Maintained friendly and professional customer interactions.
- Educated customers on available processes and services.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Negotiated with vendors to provide cost-friendly contracts.
Project Manager
Silmor Ltd.
09.2019 - 09.2022
- Identified future capacity and capability needs for successful project planning.
- Built collaborative working relationships with project teams.
- Managed client expectations with professional, considered approach to projects.
- Led and motivated project team to meet and exceed project KPIs.
- Designed and implemented robust implementation plans for cross-functional programmes and kept tasks compliant with expected outcomes.
- Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion.
- Controlled expenditures by regulating change requests and project activities to decrease overruns and delays.
- Enforced set quality standards to deliver key objectives and project KPIs.
- Utilised in-depth knowledge of client contracts to define project scope, objectives and delivery.
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Educated customers on available processes and services to increase sales.
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
- Maintained friendly and professional customer interactions.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Negotiated with vendors to provide cost-friendly contracts.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Developed engaging sales pitches to promote products and services of company.
- Attended industry networking events, trade shows and connected in social media sites to incur prospective clients.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
- Documented orders and facilitated deliveries following special requests of customers to increase loyalty and retention.
Administrator
Rigas serviss Ltd.
05.2014 - 06.2019
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
- Managed service department database.
- Payroll distribution.
- Project cost calculations.
- Consulting about rental premises, rental contract drafting
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
- Met financial goals with organised strategies focused on proper management of expenses and income.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Designed pricing models for quotations.
- Researched market trends.
- Negotiated and managed vendor contracts.
- Built competitive bidding environment with broad range of suppliers.
Education
Bachelor of Business Administration - Management science
University of Economics And Culture
Riga, LatviaMerchandising And Related Marketing Operations
KIC
Riga, LatviaSales Management Meistarclass
KIC
Riga, LatviaProject Management Meistarclass IPMA Certification
KIC
Brand, Sales Marketing
LIAA Bussines Incubator
Riga, LatviaSkills
- Account management
- Product presentations and demonstrations
- Customer needs analysis
- International Sales
- Business-to-Business (B2B)
- Analytical and Problem-Solving skills
- Communication
- Project Management
- Business Development
- Team Leadership
- Resolution-oriented
- Continuous improvements
- Sales process
- Sales operations
- Cross-cultural sales background
- Team motivation
Timeline
Account Manager
GlobalReader OU
10.2023 - Current
Regional Sales Manager
Aeroclass UAB
10.2022 - Current
Project Manager
Silmor Ltd.
09.2019 - 09.2022
Administrator
Rigas serviss Ltd.
05.2014 - 06.2019
Bachelor of Business Administration - Management science
University of Economics And Culture
Merchandising And Related Marketing Operations
KIC
Sales Management Meistarclass
KIC
Project Management Meistarclass IPMA Certification
KIC
Brand, Sales Marketing
LIAA Bussines Incubator
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