Egija Petrovica
Talsi,Latvia
Summary
Dynamic professional with expertise in communication and organizational skills. Proven ability to identify solutions and apply analytical insights effectively. Experienced in multitasking and mentoring, contributing to team success and employee development. Committed to delivering high-quality service and consistent results.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Freelance
Egija
Worldwide, Worldwide
08.2025 - Current
- Mentored junior team members, offering guidance on best practices and project execution.
- Implemented innovative solutions to streamline processes and enhance client satisfaction.
- Facilitated communication regarding goals and expectations for improved transparency.
Adminstration
Robinson
Kylinni, Greece
04.2025 - 07.2025
- Managed daily administrative operations to ensure smooth workflow and effective communication.
- Facilitated training sessions for new staff to enhance understanding of administrative processes.
- Oversaw inventory management and procurement to maintain sufficient office supplies.
- Executed day-to-day duties accurately and efficiently, meeting tight deadlines.
- Promoted spa treatment upgrades to increase sales revenue.
- Closed daily income reports to ensure accurate financial tracking.
Spa Manager
Sea Cloud Spirit
Worldwide, Worldwide
01.2024 - 11.2024
- Ensured high standards of customer service through effective daily management of spa operations.
- Implemented training programmes for staff, significantly improving service quality.
- Maintained optimal inventory levels by overseeing stock management.
- Scheduled treatments and appointments efficiently to optimise resource allocation.
Spa receptionist & Massage therapist
Robinson
Fuerteventura
12.2022 - 04.2023
- Addressed guest inquiries and complaints regarding computer literature and product retail.
- Compiled daily reports on openings and closures to track operational performance.
- Provided massages to enhance guest experience and satisfaction.
Massage therapist
Freelance
Europe
07.2022 - 12.2022
- Customised massage treatments to align with unique client needs, enhancing satisfaction.
- Demonstrated extensive knowledge of multiple massage techniques and their benefits.
- Developed strong client rapport through effective communication and trust-building efforts.
- Offered advice on wellness strategies and self-care practices for improved well-being.
Receptionist/Masseuse+Fitness instructor
Amadeus River Cruise
Europe
04.2022 - 07.2022
- Customer service and good interpersonal skills
- Managing the front desk
- Handling variety of administrative support tasks(receiving visitors, preparing meetings etc.).
Shop assistant
TUI Cruises (Mein Schiff 6)
Worldwide
09.2021 - 04.2022
- Assisting customers & addressing their complaints and inquiries
- Rearranging the store & performing periodic price audits to resolve price discrepancies
- Processing payments
- Collaborating with other team members
- Excellent verbal and oral communication skills.
Massage therapist
Hapag-Lloyd (Europa 2)
Worldwide
07.2020 - 07.2021
- Facilitated effective communication with guests and staff to enhance service quality.
- Demonstrated strong business acumen to drive performance improvements.
- Ensured compliance with environmental and hygiene regulations (U.S.P.H.)
Massage therapist upgraded to Senior therapist
TUI Cruises (Mein Schiff Herz, Mein Schiff 1)
Worldwide
05.2019 - 05.2020
- Responsible for professional and successful performance of massage and body treatments
- Consulting and selling of treatments and sales products
- Warm and individual welcoming and goodbye of all guests
- Help with technical questions and training shortage of new employees.
Spa therapist/Receptionist at 6* Indulge Spa
Bahamas Paradise cruise line 6* Indulgence
Worldwide
04.2015 - 03.2019
- Listen to the client concerns and desired results
- Evaluate
- Provide.
Process worker; Supervisor; Data Clerk; Management Assistant
RK Drysdales
, Scottland
09.2010 - 04.2015
- Performed accurate data entry to maintain up-to-date records.
- Demonstrated proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Responded to customer inquiries via email, enhancing customer service experience.
- Conducted quality checks on warehouse production processes to ensure compliance.
- Evaluated employee performance, contributing to staff development initiatives.
- Managed paperwork efficiently while assisting in meeting preparations.
- Collaborated with production and sales management to streamline operations.
Education
Higher National Diploma - Massage therapist
Elisanda
Riga 09.2011 - 06.2012
Higher National Diploma - Childcare
International career Institute
Australia 06.2010 - 06.2014
Higher National Diploma - T.E.S.O.L.
International Career Institute
Australia 06.2010 - 06.2014
Certificate of Higher Education - Spa therapist
STEINER
London 03.2015 - 05.2015
Higher National Diploma - Spanish
Interntional Career Institute
Los Angeles 12.2012 - 12.2016
Certificate of Higher Education - Spa and Wellness
Thalgo
Florida /2016 - /2016
Higher National Diploma - Business Managment
International Career Institute
Los Angeles 12.2012 - 12.2016
Certificate of Higher Education - Vacuum cupping
ELISANDA
Riga 03.2022 - 03.2022
Skills
- Calm under pressure
- Problem solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Inventory management
- Quality assurance
- Upselling
- Multilingual proficiency
- Google Workspace expertise
Languages
Latvian
Native
English
Fluent
German
Fluent
Spanish
Upper intermediate
Accomplishments
- January,2017
- September,2018
- Spa and Meer ( Mein Schiff)''Rockie Coach''
- Senior therapist,2019 Mein Schiff Herz
- ''TRUST'' January,2020 Mein Schiff 1
- Diploma of Service S.Y. ''SEA CLOUD SPIRIT''. January ,2024-October,2024.
Employee of the Month
Certification
- ''Max Grundig Clinic'' training with physio department 23.07.2024.-29.07.2024.
- C1/D Visa
- STCW Certificates
References
References available upon request.
Hobbies and Interests
Sport, nature, languages, keeping educating myself whenever I can learn some extra new skills.
Timeline
Freelance
Egija
08.2025 - Current
Adminstration
Robinson
04.2025 - 07.2025
Spa Manager
Sea Cloud Spirit
01.2024 - 11.2024
Spa receptionist & Massage therapist
Robinson
12.2022 - 04.2023
Massage therapist
Freelance
07.2022 - 12.2022
Receptionist/Masseuse+Fitness instructor
Amadeus River Cruise
04.2022 - 07.2022
Certificate of Higher Education - Vacuum cupping
ELISANDA
03.2022 - 03.2022
Shop assistant
TUI Cruises (Mein Schiff 6)
09.2021 - 04.2022
Massage therapist
Hapag-Lloyd (Europa 2)
07.2020 - 07.2021
Massage therapist upgraded to Senior therapist
TUI Cruises (Mein Schiff Herz, Mein Schiff 1)
05.2019 - 05.2020
Spa therapist/Receptionist at 6* Indulge Spa
Bahamas Paradise cruise line 6* Indulgence
04.2015 - 03.2019
Certificate of Higher Education - Spa therapist
STEINER
03.2015 - 05.2015
Higher National Diploma - Spanish
Interntional Career Institute
12.2012 - 12.2016
Higher National Diploma - Business Managment
International Career Institute
12.2012 - 12.2016
Higher National Diploma - Massage therapist
Elisanda
09.2011 - 06.2012
Process worker; Supervisor; Data Clerk; Management Assistant
RK Drysdales
09.2010 - 04.2015
Higher National Diploma - Childcare
International career Institute
06.2010 - 06.2014
Higher National Diploma - T.E.S.O.L.
International Career Institute
06.2010 - 06.2014
Certificate of Higher Education - Spa and Wellness
Thalgo
/2016 - /2016