Elīna Fedoroviča
Olaine
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals.
Overview
6
6
years of professional experience
Work History
Team Manager
Proxy Live Solutions
Riga, Latvia
04.2022 - Current
- Lead employee relations through effective communication, coaching, training, and development.
- Boost employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhance team productivity by implementing efficient task delegation and time management strategies.
- Work effectively under pressure, multitask, and adapting to changing priorities.
- Have negotiation skills, empathy, and the ability to build good working relationships with people at all levels.
- Ability to address situations politely, calmly, and effectively.
- Ability to think on your feet and make decisions in a time-sensitive manner.
- Monitor team performance and supervise employees during shifts, ensuring compliance with company standards and procedures.
- Assist with the onboarding of new employees.
- Monitor weekly statistics of employees.
- Monthly bonus creating.
- Conduct team meetings with employees.
- Coordinate proper allocation of human resources during the shift.
- Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software.
- Monthly KPI page filling, etc.
Operations Coordinator
Proxy Live Solutions
Riga, Latvia
01.2022 - 04.2022
- Answer phone calls while on shift;
- Coordinate proper allocation of human resources during the shift;
- Use various internal systems including but not limited to JIRA, WIKI, Microsoft 365 suite, and scheduling software;
- Assist with employee engagement activities during the shift;
- Prepare and maintain operations documents and reports;
- Assist collaboration among different departments to achieve high performance across the shifts;
- To be able to work effectively under pressure, multitask, and adapt to changing priorities.
Game Presenter
Proxy Live Solutions
Riga, Latvia
12.2021 - 01.2022
- Participate in regular training sessions to stay current on industry trends and best practices;
- Ensure accurate record-keeping for all gaming transactions, contributing to streamlined auditing processes;
- Provide exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies;
- Promote responsible gaming practices, intervening when necessary to address potential problem gambling behaviors;
- Continuously improve presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
Real Estate Agent
AVA Estate
Riga, Latvia
05.2021 - 10.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations;
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides;
- Maintained connections with clients to encourage repeat business and referrals.
Game Presenter
Evolution Gaming
Riga, Latvia
08.2019 - 04.2021
- Participate in regular training sessions to stay current on industry trends and best practices;
- Ensure accurate record-keeping for all gaming transactions, contributing to streamlined auditing processes;
- Provide exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies;
- Promote responsible gaming practices, intervening when necessary to address potential problem gambling behaviors;
- Continuously improve presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
Shuffler/ Game Host Assistant
Evolution Gaming
Riga, Latvia
02.2019 - 08.2019
- Ensuring that Game Presenters have the necessary resources to maintain a smooth flow.
- Ensuring the cards are managed correctly, and logs are kept inline with procedures.
Education
Bachelor of Science - Business Administration in Tourism
University of Applied Sciences (ISMA)
Riga, LatviaSkills
- Motivational Abilities
- Employee Scheduling
- Making decisions in a time-sensitive manner
- Listening skills
- Stress management
- Relationship-building skills
- Time management
- Decision-making
- Teamwork
- KPI Reporting
- Team Leadership
- Team Motivation
Languages
Russian
Native language
Latvian
Intermediate
B1
English
Intermediate
B1
Timeline
Team Manager
Proxy Live Solutions
04.2022 - Current
Operations Coordinator
Proxy Live Solutions
01.2022 - 04.2022
Game Presenter
Proxy Live Solutions
12.2021 - 01.2022
Real Estate Agent
AVA Estate
05.2021 - 10.2021
Game Presenter
Evolution Gaming
08.2019 - 04.2021
Shuffler/ Game Host Assistant
Evolution Gaming
02.2019 - 08.2019
Bachelor of Science - Business Administration in Tourism
University of Applied Sciences (ISMA)