ELĪNA ANDERMANE
Riga,Latvia
Summary
Accomplished professional with expertise in transaction investigation and fraud detection, specialising in anti-money laundering and Know Your Customer (KYC) protocols. Demonstrates strong analytical thinking and attention to detail, supported by cross-disciplinary knowledge in economics, marketing, and HR. Proficient in enhanced due diligence practices and open-source intelligence (OSINT), aiming to leverage skills for impactful contributions in financial security.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Compliance officer/TI
Luminor Bank AS
08.2024 - Current
- Conducted investigations of alerts for offline and online transaction monitoring according to internal guidelines.
- Prepared summaries of investigations, escalating suspicious activities per established procedures.
- Evaluated CRC memos to identify errors, mismatches, and potential risks.
- Executed daily responsibilities with accuracy and efficiency.
- Acquired new skills rapidly, enhancing overall productivity.
AFC specialist
Luminor Bank AS
01.2021 - 08.2024
- Streamlined due diligence processes to meet specified KPIs.
- Executed KYC procedures to ensure compliance with regulations.
Customer service representative
Swedbank AS
01.2015 - 01.2020
- Enhanced customer satisfaction by resolving queries swiftly and efficiently.
- Handled difficult customers calmly for a positive resolution of complaints.
- Boosted company reputation for excellent service by addressing all customer concerns with empathy.
- Provided quality customer service for increased trust in the business.
- Established a positive work environment with effective teamwork and collaboration.
- Identified potential opportunities for upselling, thus increasing revenue generation.
Education
MBA - Business Psychology and Human Resource Management
BIZNESA AUGSTSKOLA TURĪBA
01.2020 - 01.2021
Bachelor of Sales and Marketing - Economics
BIZNESA AUGSTSKOLA TURĪBA
09.2016 - 05.2020
Skills
- Transaction investigation and fraud detection
- Anti-money laundering expertise
- Know Your Customer (KYC)
- Enhanced due diligence practices
- Cross-disciplinary knowledge in economics, marketing, and HR
- Open-source intelligence (OSINT)
- Analytical thinking
- Attention to detail
Custom
References are available on request from Swedbank
Certification
- Certificate in NILLTPFN and sanctions No S- AML 39/2023 issued by FNA and Compliance Baltic, 2023
- Financial analysis using Excel issued by Basel Institute on Governance, 2022.
- Open Source Intelligence issued by Basel Institute on Governance, 2022.
- Application of the norms of the Law on International and National Sanctions of the Republic of Latvia issued by State Revenue Service, 2022.
Timeline
Compliance officer/TI
Luminor Bank AS
08.2024 - Current
AFC specialist
Luminor Bank AS
01.2021 - 08.2024
MBA - Business Psychology and Human Resource Management
BIZNESA AUGSTSKOLA TURĪBA
01.2020 - 01.2021
Bachelor of Sales and Marketing - Economics
BIZNESA AUGSTSKOLA TURĪBA
09.2016 - 05.2020
Customer service representative
Swedbank AS
01.2015 - 01.2020
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