Emīls Dūze
Riga
Summary
Proven track record of enhancing customer satisfaction and fostering strong client relationships, notably at Inter Cars Latvia. Skilled in vehicle maintenance and problem-solving, I excel in delivering exceptional service and improving performance. My strong work ethic and ability to work independently have consistently contributed to achievements in customer service and client relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Porter
Latvian National Opera
04.2017 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Resolved guest inquiries punctually and politely for professional customer service.
Sales Specialist
Bite Latvia
03.2024 - 06.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Courier/Salesman/Warehouse Manager
Inter Cars Latvia
06.2018 - 02.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Education
High School Diploma -
Natalijas Draudziņas Secondary School
Riga05.2018
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Valid Driver's License
- Worksite safety
- Heavy Lifting
- Ensuring customer satisfaction
- Vehicle Maintenance
- Performance Improvement
- Client Relations
- Upselling and Cross Selling
- Working Independently
Certification
- Certificate of assistance to people with special needs Training - 2022
Languages
Latvian
Native language
English
Upper intermediate
B2
Russian
Elementary
A2
Timeline
Sales Specialist
Bite Latvia
03.2024 - 06.2024
Courier/Salesman/Warehouse Manager
Inter Cars Latvia
06.2018 - 02.2024
Porter
Latvian National Opera
04.2017 - Current
High School Diploma -
Natalijas Draudziņas Secondary School
Similar Profiles
Ieva Lība RatnieceIeva Lība Ratniece
Curator of Education at Latvian National Museum Of Art "RIGA BOURSE"Curator of Education at Latvian National Museum Of Art "RIGA BOURSE"
Konstantinos PanagiotopoulosKonstantinos Panagiotopoulos
Project Manager at Greek National OperaProject Manager at Greek National Opera
Shallu RandhawaShallu Randhawa
Personal Care Assistant at Latvian Aged Care FacilityPersonal Care Assistant at Latvian Aged Care Facility