Emra Eyvazli
Riga,Latvia
Summary
Enthusiastic student pursuing a Higher National Diploma in Civil Engineering, demonstrating strong problem-solving skills and a commitment to continuous learning. Adept at adapting to new challenges; the ability to work collaboratively and communicate effectively enhances project outcomes. Eager to contribute to innovative engineering solutions while gaining practical experience.
Overview
4
4
Languages
1
1
Certification
1
1
year of professional experience
Work History
Mechanical Engineer
KILAVUZ PRINTING COMPANY
Riga
06.2025 - 08.2025
- Oversaw quality control, maintenance and repairs throughout projects.
- Monitored the installation of mechanical systems, guaranteeing adherence to safety regulations and standards.
- Kept equipment in compliance with design specifications and safety standards.
- Advised mechanical improvements of aspects such as materials, products and processes.
- Conducted risk assessments to add control measures, creating healthier and safer environment.
- Investigated project sites to determine suitability and viability for planned work.
Customer Service Representative
Kaafu Kafejnica
Riga
09.2025 - 01.2026
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Addressed customer service enquiries quickly and accurately.
- Processed and issued product orders and service upgrades for customers.
- Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
Education
Higher National Diploma - Civil Engineering
Riga Tehniska Universitate
Riga, RIX01-2027
SCHOOL ATTESTAION -
6 School-Lyceum
Baku, Azerbaijan09-2026
Skills
- Customer service
- Problem resolution
- Active listening
- Written and verbal communication skills
- Multitasking
- Problem-solving
- Project management
- Quality control
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Google Drive
- Google Docs
- Visual communication
- Basic computer knowledge
- Empathetic understanding
Custom
- CERTIFICATE OF ACHIEVEMENT - COMPTIA A+, 2022-12-01, This award was given for successfully achieving student level credential, completing COMP TIA A+ proficiently., Netline Academy
- CERTIFICATE OF APPRECIATION - GOAL+ SUMMER FESTIVAL, 2022-08-15, For outstanding work as a member of the organizing team during the Goal+ tournament & Summer Festival.
- CERTIFICATE OF APPRECIATION - ROOF Academic Training Center, 2022-05-12, Successful completion of The General English course to a level of upper-intermediate.
- CERTIFICATE OF APPRECIATION - Global Hippo Association, 2020-02-01, This certificate is presented from Professional Training Exam Center in recognition of participation in the Preliminary Round of 8th International English Language Olympiad.
- AWARD - 1 Educational Center, 2019-12-15, This award was presented by 1 Educational Center (Baku, Azerbaijan) for scoring 95/100 (3 place) in English Olympiad.
- CERTIFICATE OF PARTICIPATION - American Mathematics Competition, 2019-01-01
- CERTIFICATE OF PARTICIPATION - GENIUS OLYMPIAD, 2019-06-22, This certificate was awarded for Distinguished Achievement in the Genius Olympiad at State University of New York at Oswego, New York, U.S.A.
- CERTIFICATE - 2019 International Mathematics Kangaroo Competition, 2019-04-21
Languages
English
Advanced
C1
Russian
Upper Intermediate
B2
Turkish
Advanced
C1
Azerbaijanian
Proficient
C2
Certification
- COMPTIA A+ by Netline Academy. This award was given for completing COMPTIA A+ proficiently (certificate of achievement)
- GOAL+ SUMMER FESTIVAL for outstanding work as a member of the organizing team during the goal+ tournament & Summer festival (Certificate of Appreciation)
- Certificate of Participation- GENIUS OLYMPIAD( International High school project fair on environment). This certificate was awarded for distinguished Achievement in the GENIUS OLYMPIAD at state univeristy of New York at Oswego, NYC,USA
Interests
- Politics
- Diplomacy
- Esports
- Drawing
- Architecture
- Interior Design
- Exterior Design
- Design Planning
- Revit
- AutoCad
Timeline
Customer Service Representative
Kaafu Kafejnica
09.2025 - 01.2026
Mechanical Engineer
KILAVUZ PRINTING COMPANY
06.2025 - 08.2025
Higher National Diploma - Civil Engineering
Riga Tehniska Universitate
SCHOOL ATTESTAION -
6 School-Lyceum