Enock Tumwikirize

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Managed front desk operations, ensuring a smooth and pleasant guest experience.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

Assessed students and attended to their areas of need.

Generated programs to ease students understanding.

• Managed customer relations on ongoing basis to maximize customer retention.
• Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
• Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
• Improved customer satisfaction by addressing and resolving their concerns in a timely manner.