Gļebs Jelagins
Summary
With over five years of experience in IT industry, I am a dedicated and adaptable professional, recognized for my reliability, flexibility, and commitment to growth. I bring enthusiasm, self-motivation, and a strong sense of responsibility to every project, striving to deliver high-quality results in both team-based and independent roles. My goal is to continue advancing my skills as an IT System and Network Administrator, eagerly taking on new challenges that allow me to expand my technical expertise and contribute meaningfully to the field.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
IT System Administrator
SIA Eiropas Dzelzceļa Līnijas
11.2023 - 11.2024
- MS Endpoint Manager (Intune) - experience implementing and administrating
- Office 365 - administration and troubleshooting
- Azure AD (Entra ID) - user, group, and other resource management
- Active Directory (on-prem) & AD-Connect - configuration and maintenance
- Windows Server (2012/2016) - administration
- PowerShell - scripting for automation and bulk operations
- FortiGate – participated in firewall implementation and VPN configuration
- DocLogix – configuration and support of the system
IT Systems and Network Administrator
Eleving Group
01.2023 - 05.2023
- O365 - policies, automation, and user rights administration
- Azure AD (Entra ID) - managing users, groups, and virtual machines
- MS Intune - created and monitored profiles and policies
- PowerShell – scripting for automation and bulk operations
- Technical documentation - created and maintained using Jira/Confluence
- Zabbix – monitoring internal network health
IT Systems Administrator / IT Support Specialist
Eleving Group
07.2021 - 01.2023
- Technical support - resolved issues via MS Teams and TeamViewer
- Active Directory - access and group management
- Monitoring - Zabbix for system and network status
- PowerShell - optimized Azure and AD operations
IT Support Specialist
Balcia Insurance SE
10.2020 - 07.2021
- User support - troubleshooting via MS Teams and remote tools
- Azure AD (Entra ID) - managed users and groups
- PDQ - implemented software management/deployment solutions
- Fortinet VPN - tested and configured
First Line Support Specialist
AS Finko Group
10.2019 - 03.2020
- Active Directory - access and user management
- Workstation setup - installations and configurations
Senior Internet Specialist
SIA Latvijas Mobilais Telefons
04.2018 - 10.2019
- Network monitoring - Zabbix and Grafana
- Router configuration - optimized customer network performance
- ServiceDesk – customer reported issue study and prevention
Education
Computer Network Administrator - Network administration, Computer system architecture, fundamentals of Active Directory, Network structure design
Alberta Koledža
01.2017 - 01.2020
Manual Testing - Functional testing, User Interface (UI) testing, Usability (UX) testing, Test plan and scenario creation, Mobile application testing, Bug reporting, Agile methodology
QA Guru
01.2020 - 01.2021
Automation Testing - Creation of front-end automated tests, Creation of back-end automated tests
QA Guru
01.2020 - 01.2021
Skills
- Microsoft 365 (O365)
- Azure Active Directory (Entra ID)
- Active Directory (AD)
- Azure AD Connect
- Microsoft Azure
- Microsoft Intune (Endpoint configuration manager)
- PowerShell
- Windows Server 2012/2016
- DocLogix
- FortiGate & FortiClient
- Unifi/Ubiquiti
- Zabbix & Grafana
- Git
- ERP Systems
- Printer Management
- ITSM Tools (Jira, MS Lists, Asana)
- RDP (Remote Desktop)
- Atlassian Products (Jira, Confluence)
- Network Monitoring Tools
- System Automation
- Documentation Creation and Management
Languages
Latvian
Fluent
English
Fluent
Russian
Native
Timeline
IT System Administrator
SIA Eiropas Dzelzceļa Līnijas
11.2023 - 11.2024
IT Systems and Network Administrator
Eleving Group
01.2023 - 05.2023
IT Systems Administrator / IT Support Specialist
Eleving Group
07.2021 - 01.2023
IT Support Specialist
Balcia Insurance SE
10.2020 - 07.2021
Manual Testing - Functional testing, User Interface (UI) testing, Usability (UX) testing, Test plan and scenario creation, Mobile application testing, Bug reporting, Agile methodology
QA Guru
01.2020 - 01.2021
Automation Testing - Creation of front-end automated tests, Creation of back-end automated tests
QA Guru
01.2020 - 01.2021
First Line Support Specialist
AS Finko Group
10.2019 - 03.2020
Senior Internet Specialist
SIA Latvijas Mobilais Telefons
04.2018 - 10.2019
Computer Network Administrator - Network administration, Computer system architecture, fundamentals of Active Directory, Network structure design
Alberta Koledža
01.2017 - 01.2020
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