Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
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Ģirts Zebuliņš

Ģirts Zebuliņš

Riga,Latvia

Summary

During my work experience i understand that i really appreciate transparent and clear company vision. If Company have strong values and people oriented mindset then this is the perfect place for me. Im loyal and hardworking person. One of my biggest assets is my attitude to work and moust powerful - stress resistance. From my point of view - Customer relationships are the one of the interesting and hardest jobs. I managed to understand that each customer for me is important and they all wants to be cherished. All problem situations needs to be managed from rational point of view and there is always different ways how to solve them. Patience,Patience,Patience.

If we look my personal live accomplishments then:

1) Im open person and clear extravert

2) Music is my passion ( im vocal in my own Band/participated in Summer Sound/ Eurovision song contest/ Saldus Saule/ etc.)

3) Organizing/moderate different events ( Rigas Maratons/ Private Company events - Jungent Latvia/Rīgas svētki etc.)

4) From sport activities - Football and Cycling.


What im looking for: Stability and Open minded work place where i can reach company's targets by following the procedures and guidelines and also be added value with my ideas and recommendations for improvement and development.

Overview

18
18
years of professional experience

Work history

Customer relationships manager

Sia BALTCOM
Riga
07.2014 - 07.2024
  • Boosted company reputation with excellent customer handling skills.
  • Managed complaints, resulting in increased customer loyalty.
  • Improved customer satisfaction by managing relationships effectively.
  • Resolved conflicts, ensuring high retention rates.
  • Conducted market research, keeping up-to-date on industry trends.
  • Monitored competitor activities and aligned strategies accordingly for a competitive edge.
  • Trained new employees in aligning their roles to company's objectives and goals.

Customer service representative

Sia BALTCOM
Riga
03.2006 - 06.2014
  • Provided top-notch support for increased customer satisfaction.
  • Offered technical support, leading to enhanced user experience.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained compliant documentation on Biling/CMR for reliable company records.

Education

High school diploma -

Rigas 14 High School
Riga
1988 - 2000

Skills

  • Customer relationship management
  • Negotiating contracts
  • Conflict resolution
  • Resilience under pressure
  • Adaptability to change
  • Product knowledge and integration
  • Client relationship building
  • Market research analysis

Languages

English
Advanced
Russian
Fluent
Latvian
Native

Accomplishments

Driving Licence (B)

Sales training's (hard to remember specific names) more than 10 trainings during Sia BALTCOM time.

Timeline

Customer relationships manager

Sia BALTCOM
07.2014 - 07.2024

Customer service representative

Sia BALTCOM
03.2006 - 06.2014

High school diploma -

Rigas 14 High School
1988 - 2000

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Ģirts Zebuliņš