Ģirts Juliks
Riga
Summary
Professional with extensive experience in order processing and team leadership. Known for optimizing operations and improving efficiency. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in process improvement and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Order Processing Team Lead
SIA Elfa Distrelec
10.2021 - Current
- Led a team of 10 specialists (7 Order Processing Agents, 3 Customer Service Agents) - overseeing daily operations, mentoring, scheduling, assigning work plans, conducting required trainings, and ensuring quality monitoring and assurance.
- Led interviews and contributed to the recruitment and hiring process for new team members.
- Managed day-to-day problem-solving activities and provided continuous support to team members.
- Evaluated employee performance and process efficiency to identify improvement opportunities and drive operational excellence.
- Coordinated and executed the onboarding of new markets, including Germany, Czech Republic, Hungary, Romania, and Slovakia.
- Took responsibility of RMA processing, invoicing corrections, quoting and sales support tasks from other teams, ensuring seamless integration and adherence to SLA requirements.
- Optimized key processes, such as OCR handling, BO EOL list management, and material recognition in SAP across all supported markets.
- Updated SLAs and KPIs to reflect process optimizations and improve service delivery standards.
- Prepared detailed status reports and maintained proactive communication with management teams across multiple markets.
Senior Order Processing Agent
SIA Elfa Distrelec
05.2021 - 09.2021
- Performed all core duties of the Order Processing Agent role, including order handling and monitoring.
- Processed Credit/Debit Requests (CR/DR) and managed RMA requests and complaints using CRM and SAP.
- Generated reports on outstanding deliveries without invoices, failed EDI orders, and drop shipment issues.
- Led onboarding and training for new joiners, ensuring a smooth integration into team processes.
- Delegated assignments across the team and ensured tasks were completed within specified SLAs.
Order Processing Agent
SIA Elfa Distrelec
10.2020 - 05.2021
- Handled Swiss and Austrian orders in SAP, ensuring accurate product selection, pricing, and order expediting.
- Maintained a high level of customer satisfaction throughout all sales transactions.
- Consistently achieved or exceeded weekly and monthly sales activity goals.
- Reviewed and updated order details carefully, adding or removing comments as needed, and sent order acknowledgments based on customer requirements.
- Collaborated with other departments to clarify and resolve unclear customer orders.
- Maintained and updated customer files to ensure accurate records.
- Documented all client interactions thoroughly in the CRM system (C4C).
Order Service Specialist
SIA "Atea Global Services"
09.2019 - 10.2020
- Processed order and delivery confirmations in SAP and ServiceNow.
- Monitored open orders and corrected mismatches.
- Handled change requests, including material, pricing, quantity, and distributor updates.
- Provided backup support for order monitoring and purchasing teams.
- Acted as a backup process expert, ensuring continuity and knowledge sharing.
- Mentored new employees and supported their training and development.
- Implemented process changes to improve operational efficiency.
- Ensured timely completion of all order service tasks in compliance with SLA standards.
- Maintained error logs, analyzed "Not in Stock" reports, and provided regular status updates.
Junior Order Service Specialist
SIA "Atea Global Services"
10.2018 - 09.2019
- Managed daily order and delivery confirmations using SAP and ServiceNow.
- Monitored open orders and resolved mismatches.
- Handled change requests related to materials, pricing, quantities, and distributors.
- Provided backup support for order monitoring and purchasing teams.
- Mentored new employees and supported their onboarding process.
- Implemented process improvements to optimize workflow efficiency.
- Ensured all order service tasks were completed within SLA requirements.
- Maintained error logs, analyzed "Not in Stock" reports, and conducted status reporting.
Automobile Technician Mechanic
SIA "Servog"
01.2017 - 10.2018
- Diagnosed vehicle issues using diagnostic equipment.
- Maintained and repaired vehicles, including engine failures, mechanical and electrical system malfunctions, and body damage.
- Performed basic auto care tasks such as oil changes, fluid checks, and tire rotations.
- Managed vehicle service records by documenting repairs and maintenance.
- Controlled repair costs by utilizing warranties and evaluating service and parts options.
Assistant of Car Service Manager (internship)
SIA "Ameira"
01.2016 - 01.2017
- Sold car parts through multiple platforms, including eBay, Amazon, Craigslist, and Latvian sites such as ss.com.
- Evaluated market value of car parts prior to listing and selling.
- Sourced and purchased car parts needed for daily vehicle repairs.
- Prepared applications for government-issued procurement processes.
Travel Agent
International Travel Network
01.2012 - 01.2013
- Planned the most efficient flight routes for clients.
- Used internal tools to plan, track, and check available flights and seating options.
- Communicated with clients via phone and email to assist with travel arrangements.
- Negotiated pricing to offer clients the best available travel deals.
Promoter
Eastcon AG LV
01.2009 - 01.2012
- Attracted new clients by promoting company products and services.
- Promoted the company’s brand to increase awareness among customers.
Education
General basic education -
Riga State Gymnasium No. 2
01.2008
Professional bachelor degree studies - Automobile Transport
Riga Technical University, Faculty of Mechanical Engineering, Transport and Aeronautics
04.2025
Professional Bachelor studies - Computer Systems
Riga Technical University, Faculty of Computer Science and Information Technology
01.2012
General secondary education - Math, Mathematical analysis
Riga State Gymnasium no. 3
01.2011
Skills
- CRM systems
- ERP systems
- Strong Leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
Certification
Driving Licence: B
LANGUAGE SKILLS
Mother tongue(s): Latvian
English
Bilingual or Proficient (C2)
Timeline
Order Processing Team Lead
SIA Elfa Distrelec
10.2021 - Current
Senior Order Processing Agent
SIA Elfa Distrelec
05.2021 - 09.2021
Order Processing Agent
SIA Elfa Distrelec
10.2020 - 05.2021
Order Service Specialist
SIA "Atea Global Services"
09.2019 - 10.2020
Junior Order Service Specialist
SIA "Atea Global Services"
10.2018 - 09.2019
Automobile Technician Mechanic
SIA "Servog"
01.2017 - 10.2018
Assistant of Car Service Manager (internship)
SIA "Ameira"
01.2016 - 01.2017
Travel Agent
International Travel Network
01.2012 - 01.2013
Promoter
Eastcon AG LV
01.2009 - 01.2012
Professional bachelor degree studies - Automobile Transport
Riga Technical University, Faculty of Mechanical Engineering, Transport and Aeronautics
Professional Bachelor studies - Computer Systems
Riga Technical University, Faculty of Computer Science and Information Technology
General secondary education - Math, Mathematical analysis
Riga State Gymnasium no. 3
General basic education -
Riga State Gymnasium No. 2
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