Glebs Talalujevs
Riga
Summary
Results-driven General Manager with a proven track record of success in overseeing the operations of high-volume dining establishments. A strategic leader with exceptional organizational and team management skills, adept at optimizing workflow, enhancing efficiency, and elevating customer satisfaction. Proficient in financial management, budgeting, and cost control, consistently achieving and surpassing revenue targets. Strong interpersonal and communication skills with a focus on fostering a positive work environment, building cohesive teams, and delivering outstanding customer experiences. Well-versed in industry trends, regulatory compliance, and implementing innovative marketing strategies to drive business growth. A dynamic and adaptable professional capable of making informed decisions in fast-paced, high-pressure situations. Seeking to bring a wealth of experience and a results-oriented approach to contribute to the success of a dynamic restaurant team.
Overview
7
7
years of professional experience
Work history
General Manager
STK - London
London
01.2023 - 09.2023
- Successfully managed all aspects of restaurant operations, including staff supervision, financial management, and customer service
- Implemented cost-control measures, resulting in a 15% reduction in operational expenses.
- Led a team of 40 staff members, providing training, motivation, and performance feedback
- Maintained high standards of food quality, service, and cleanliness, resulting in a 15% increase in customer satisfaction
- Developed and executed marketing initiatives (OUTREACH programm), contributing to a 10% increase in monthly sales
- Drive restaurant with revenue of £6m per year and increasing sales month by month
- Recruiting for Front of House and Back of House
- Observation of restaruant operations such as opening and closing duties
- Develop and manage budgets, including revenue and expense forecasting
- Analyze financial reports and implement cost-control measures
- Ensure compliance to adhere with local authorities
Restaurant Manager
STK - London
London
09.2021 - 01.2023
- Conducted daily pre-shift and weekly departmental meetings to maximize organizational efficiency
- Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
- Regularly updated computer systems with new pricing and daily food specials
- Championed 100% guest satisfaction by providing excellent dining experience
- Estimated supply requirements based on historical needs and projected business levels
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Monitored service periods and realigned team positions to provide optimal coverage to meet guest demands
- Trained Front of House staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs
- Led Front of House team to proactively liaise with kitchen staff by building one cohesive unit to deliver for guests
- Implemented brand values and standards through friendly guest service to create memorable dining experiences
- Managed rotas to cover high service level periods and avoid service delays
- Leveraged communication skills to engage and encourage team understanding of tasks assigned
F&B Supervisor
ME London
London
09.2020 - 07.2021
- Managed performance and rota scheduling for 50+ staff, handling HR queries and leave planning.
- Coordinated restaurant operations, ensuring collaboration betweenvkitchen, bar and serving team
- Implemented strict COVID-19 hygiene practices and guidance documents to protect guest and staff safety
- Recruited and trained staff according to restaurant requirements
- Stayed visible, efficiently served guests and monitored colleagues during operating hours.
- Conducted food inspections and beverage tastings
- Direct assistant to F&B Director
- Conducted research (SWOT) on restaurant competitors, including analyzing menu and reviews on social media to identify operational improvements and target customer segments.
- Responded and handled guest enquiries, feedbacks and complaints
- Set budgets and implemented adherence strategies with F&B Director
- Preparation of Food & Beverage Cost of Sales report on monthly basis
- Leased with suppliers in regard to shortages, or alternatives
- Review of the Mini bar and IRD sequence of service and reassured that standards are followed
- Preparing the set up for events such as Board Meeting, Theatre, Banquet
- Managing reservations for Radio Rooftop
- Conducting annual performance review for 50+ members of staff
Floor Supervisor
Radio Rooftop @ ME London
London
11.2018 - 09.2020
- Supervised 50+ team members duties and performance and provided feedback and reporting on team strengths and weaknesses to General Manager
- Manager on Duty for various types of service such as Breakfast - Lunch - Dinner
- Managed daily operations with 300+ covers on week days and 600+ on weekend
- Undertaken daily briefings to organise workflow and duties for team
- Provided staff with guest service training, outlining skills and service targets through role-playing and revision of company service brand standards.
- Overview outlet that all cleanliness and set up is according to the standards
- Observed H&S issues which were reported to Maintenance department
- Responsible for beverage orders and Par levels
- On weekly basis prepared Departmental rota
- Constant interaction with hotel and external guests
- End of the day cashier for Radio Rooftop and Marconi Lounge
- Daily Venue Reporting
- Implemented with Management team extensive deep cleaning procedures to support stable reopening during COVID-19 pandemic
- Developed and implemented SOP's for all F&B outlets within the hotel
- Worked and lead post COVID-19 re-opening project for the venue due to General Manager absence
Duty Manager
The Groucho Club
London
03.2018 - 03.2018
- Managing daily operations of the Club by observing 2 restaurants and 4 bars
- Welcome members and bedroom guests personally and engaging with them during their visit
- Observed that all H&S procedures are followed
- Participated in daily morning and afternoon HOD's briefings
- Prepared Daily Operations Report of entertained members and their guests
- Handling and dealing with complaints
Stock Controller
The Groucho Club
London
11.2017 - 03.2018
- Generate reports on stock levels, consumption patterns, and potential shortages and Gross Profit to Director of Finance
- Ensured that all BOH areas are clean & organized
- Liaised with Events Manager to forecast demand of products for specific event, using the information from Events Operation Plan
- Assisted Bar Manager by supervising team of 30 individuals
- Departmental rota preparation
- Beverage allergen matrix preparation
- Monitored product availability levels and replenished stock by daily communication with suppliers and making deals for the club
- Oversee the end-to-end beverage supply chain, including ordering, receiving, and managing inventory levels
- Implement and maintain an organized and efficient stock control system to minimize losses and waste
- Conduct regular physical counts and reconciliations of beverage inventory to ensure accuracy
- Collaborate with vendors to negotiate pricing, terms, and delivery schedules for optimal cost management
- Implement and enforce standard operating procedures (SOPs) for inventory management
Bartender
The Groucho Club
London
09.2016 - 11.2017
- Preparing alcohol and non-alcohol beverage for Bar and Restaurant guests, with excellent attention to detail and efficiency.
- Mixed beverages using an extensive range of ingredients including spirits, liqueurs, juices & fruits
- Interacting and providing positive and friendly experience to members and their guests
- Maintained clean and tidy bar
- Handle cash transactions accurately and efficiently, processing payments and providing change
- Monitor and manage bar inventory, placing orders as needed to ensure adequate stock levels
- Collaborate with the kitchen and waitstaff to ensure seamless communication and service
Education
GCSEs -
Riga Secondary School No.40
RigaBachelor of Business Administration - Real Estate Management
Riga Technical University
RigaSkills
- Leadership
- Organisational Skills
- Customer Service
- Problem-Solving
- Hospitality Management Programs
- Communication Skills
- Microsoft Office
- Knowledge of Food and Beverage Industry
- Team Building
- Marketing and Promotion
- Inventory Management
- WSET Level 2
- Regulatory Compliance
- Strategic Planning
- Quality Control
- Crisis Management
Languages
English
Fluent
Russian
Fluent
Latvian
Fluent
Timeline
General Manager
STK - London
01.2023 - 09.2023
Restaurant Manager
STK - London
09.2021 - 01.2023
F&B Supervisor
ME London
09.2020 - 07.2021
Floor Supervisor
Radio Rooftop @ ME London
11.2018 - 09.2020
Duty Manager
The Groucho Club
03.2018 - 03.2018
Stock Controller
The Groucho Club
11.2017 - 03.2018
Bartender
The Groucho Club
09.2016 - 11.2017
GCSEs -
Riga Secondary School No.40
Bachelor of Business Administration - Real Estate Management
Riga Technical University
Similar Profiles
URANIA DEDEURANIA DEDE
LIVE-OUT NANNY at LondonLIVE-OUT NANNY at London
Janki VyasJanki Vyas
Carer at LondonCarer at London
Ted BrolanTed Brolan
Musician at LondonMusician at London
Inesa KolesnikovaInesa Kolesnikova
Director Strategic Project at Arredamento SIADirector Strategic Project at Arredamento SIA
Antons ŠarkoAntons Šarko
Chief Officer / Chief Officer Safety at Royal Caribbean Cruises LtdChief Officer / Chief Officer Safety at Royal Caribbean Cruises Ltd