Grigorijs Cvetkovs

• Debtor Debt Management: Performed timely and effective collections of debtor debts, communicating with clients to reduce late payments. Regularly analyzed debtor accounts to prevent and resolve debt creation risks;
• Customer Communication Maintenance: Responsible for updating customer contact information and note-taking to ensure accurate and current information flow between the company and its clients;
• Financial Data Analysis and Management: Managed and optimized personal client portfolios, conducted financial transaction accounting according to accounting standards and company internal principles;

Professional Achievements:

• KPI Improvements and Portfolio Optimization: Managed the problematic Italian client portfolio, introducing significant improvements in key performance indicators including 'past due' and 'over 60', maintaining them at a low and stable level;
• ISO Certification Acquisition: As part of the SHE department team, assisted in making significant improvements to the company's infrastructure and processes, which enabled the company to successfully undergo the ISO certification process;
• Power BI Design and Data Analysis: Developed and maintained Power BI dashboards that provide detailed overviews of the incoming payment team's indicators, improving decision-making and employee productivity monitoring;
• Active Participation in Corporate and Public Events: Participated in several significant events, such as RTU career days and shadow day for students, and organized a charity event for Ulubele animal shelter, demonstrating the company's social responsibility principles;
• Management Skills Development: Completed "Blanchard Management Essentials" courses, where I acquired fundamental knowledge of effective management, including team motivation, conflict resolution, and goal achievement, which have enhanced my management effectiveness at work;

• Assisted customers in locating products: Helped clients find products by navigating the store's system, ensuring they could find items in other locations if needed;
• Provided customers with attentive service: Offered attentive and friendly service to ensure a pleasant shopping experience;
• Maintained a calm environment in a dynamic setting: Contributed to a calm atmosphere in a dynamic and high-stress retail environment, ensuring efficient customer service and satisfaction;

• Serving a Large Number of Customers During Busy Periods: Handled large volumes of customer orders efficiently during peak hours, weekends, and holidays;
• Building Strong Relationships with Regular Customers: Fostered positive relationships with patrons, encouraging repeat business through excellent service and engaging interactions;
• Cash Handling and Sales Closure: Conducted sales transactions, managed cash registers, and prepared daily sales reports, ensuring accuracy in all financial dealings;
• Maintaining Bar Appearance and Readiness: Kept the bar area presentable and fully stocked, meeting the needs of customers and maintaining high standards of cleanliness and organization;

• Working with Various Electrical Tools and Hand Tools: Handled a variety of electrical and manual tools to perform construction tasks efficiently;
• Maintaining Tools and Equipment: Ensured that all tools and equipment were in excellent working condition, performing regular maintenance as needed;
• Adhering to Safety Protocols: Followed strict safety protocols to prevent accidents and ensure a safe working environment for all team members;
• Executing Tasks Based on Plans and Project Requirements: Completed assigned tasks based on detailed plans and project specifications, contributing effectively to the team’s goals and project milestones;

• Effectively Resolving Customer Inquiries and Issues: Address and resolve customer concerns and problems efficiently, ensuring rapid and effective service;
• Flexible Working Hours: Work flexible shifts including evening shifts from 18:00 to 22:00, maintaining high productivity and managing multiple tasks simultaneously;
• Maintaining Customer Satisfaction: Uphold the necessary level of customer satisfaction by providing personalized responses and quick reactions to customer inquiries and needs;
• On-Site Work in Central Riga: Ensure full-time presence in central Riga, performing duties from the office with the possibility of remote work occasionally;