Gunta Abika
Jurmala
Summary
Accomplished General Management Procurist and Head of Supply Chain divisions with extensive experience in leading large teams and managing end-to-end supply chain operations. Proven track record in developing and executing strategies to enhance efficiency, negotiating favourable terms with third-party providers, and driving corporate CSR and sustainability initiatives. Demonstrated expertise in compliance audits, recruitment, performance evaluations, and cross-functional structural changes. Recognised for operational excellence, organisational leadership, and change management skills.
Overview
23
23
years of professional experience
Work History
General Management Procurist
Nybo Workwear A/S
06.2022 - 11.2024
- Held full management responsibility for four production companies with a team of over 150 employees, ensuring seamless end-to-end supply chain management and all functions of company operations
- Oversaw the recruitment and performance evaluations of personnel, building a high-performing team aligned with company objectives
- Functioned as a member of the Management Team, directly reporting to the CEO/Owner, with broad oversight of company-wide administrative and strategic tasks Acted as company representative with local authorities and industry organizations, presenting on company operations and strategic initiatives to external visitors and stakeholders
Head of Supply Chain Divisions
Nybo Workwear A/S
01.2017 - 06.2022
- Developed and executed supply chain strategies aligned with organizational goals, enhancing efficiency across multiple geographic locations
- Led the onboarding of third-party providers and contractors, negotiating favorable terms to drive cost savings and service quality
- Responsible for corporate CSR and sustainability initiatives, achieving certification standards and fostering a culture of environmental and social responsibility
- Conducted compliance audits (ISO, Oeko Tex Step, Amfori BSCI) in partnership with the Head of Quality, ensuring adherence to industry standards
- Proposed and implemented cross-functional structural changes to optimize operations and improve team dynamics
Head of EMEA Transport Network and International Logistics
The Body Shop
01.2015 - 12.2016
- Managed EMEA transport logistics for retail, wholesale, and B2C channels, optimizing distribution and improving service quality for store and franchise customers
- Owned and controlled the EMEA transport budget, ensuring adherence to service-level agreements (SLAs) and driving cost-effective operations
- Orchestrated tender processes for the ecommerce and direct-to-store sectors, securing advantageous terms with service providers
- Acted as a key member of the Health and Safety and Process & Quality steering committees, collaborating on safety improvements and quality initiatives
- Led international and land operations teams, managing performance metrics, operational KPIs, and contributing to the distribution center's operational management
International Logistics and Customer Service Manager - Global business support center
CYTEC INDUSTRIES
01.2012 - 12.2015
- Directed end-to-end order management across EMEA and North America, linking operational efficiency with a strong commercial focus to drive customer satisfaction
- Pioneered the Customer Care concept, establishing customer-focused processes and implementing strategies for client engagement, including customer visits
- Managed third-party vendor and warehouse relationships across EMEA, ensuring adherence to quality and service standards
- Controlled inventory across 14 locations in Europe and Africa, maintaining optimal stock levels and minimizing costs
- Led recruitment and talent development efforts, ensuring the alignment of new hires with organizational goals and fostering a performance-driven culture
- Oversaw the transfer of key operational duties from EMEA and the U.S
- To the global business center in Riga, enhancing centralization and efficiency
- Played an integral role in the Global Business Center leadership team, contributing to strategic initiatives and department KPI tracking
- Achievement: Awarded the Global Circle of Excellence in 2014 for exemplary contributions to process improvement and customer satisfaction
Customer Service Manager Baltic countries / Board Member
A.P. Moller - Maersk
01.2006 - 12.2012
- Responsibility for the customer service function across Baltic countries, driving a performance-focused culture within the organization
- Collaborated with the sales team to ensure a strong commercial strategy, aligning customer service efforts with sales objectives
- Established and managed budgets for the customer service function, maintaining control over costs and identifying opportunities for efficiency improvements
- Supported the offshoring of manual tasks to the global service center in India, streamlining workflows and reducing overhead
- Led organizational change initiatives, effectively managing transitions and implementing process improvements to enhance customer satisfaction and operational efficiency
Shipment Management Manager - Baltics, Ukraine, Georgia, Russia
P&O Nedlloyd
01.2005 - 12.2006
- Enhanced operations and customer service performance through KPI improvements and the effective implementation of standardized business processes
- Built and led a high-performing team, coordinating efforts with finance and operations teams in Hamburg to ensure smooth collaboration and alignment
- Oversaw compliance and business process adherence for third-party agents, ensuring consistent service quality across multiple regions
- Facilitated the offshoring of documentation tasks to the service center in Pune, India, achieving greater operational efficiency
Business Change Manager- Baltics, Ukraine, Georgia, Russia
P&O Nedlloyd
01.2002 - 12.2004
- Led the implementation of global shipping systems and process changes across the Baltic countries, Russia, Georgia, and Ukraine, overseeing the full change management lifecycle
- Developed comprehensive business change plans, assessing the impact of organizational changes and driving smooth transitions
- Built and managed project teams across regional offices, ensuring seamless execution and timely completion of change initiatives
- Actively contributed to the EU Project Management Team, providing insights and updates during progress meetings to support regional alignment
Education
Business Economy
University of Latvia (Latvijas Universitāte)
literarure and humanitarian studies
University of Latvia (Latvijas Universitāte)
Professional training
Skills
- Organizational Leadership
- Operational Excellence
- Change Management
- Risk management
- Leadership and team management
- Contractual negotiation
Languages
Russian
Intermediate
B1
Latvian
Proficient
C2
English
Advanced
C1
Timeline
General Management Procurist
Nybo Workwear A/S
06.2022 - 11.2024
Head of Supply Chain Divisions
Nybo Workwear A/S
01.2017 - 06.2022
Head of EMEA Transport Network and International Logistics
The Body Shop
01.2015 - 12.2016
International Logistics and Customer Service Manager - Global business support center
CYTEC INDUSTRIES
01.2012 - 12.2015
Customer Service Manager Baltic countries / Board Member
A.P. Moller - Maersk
01.2006 - 12.2012
Shipment Management Manager - Baltics, Ukraine, Georgia, Russia
P&O Nedlloyd
01.2005 - 12.2006
Business Change Manager- Baltics, Ukraine, Georgia, Russia
P&O Nedlloyd
01.2002 - 12.2004
literarure and humanitarian studies
University of Latvia (Latvijas Universitāte)
Professional training
Business Economy
University of Latvia (Latvijas Universitāte)
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