Himanshu Sabharwal
BUSINESS INTELLIGENCE ANALYST
Riga,RIX
Summary
Highly analytical team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Enthusiastic about learning more about the IT industry and building a solid career foundation in business analysis.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Junior Sales Consultant
ITS
Riga, Rigas
05.2022 - Current
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Qualified incoming team marketing and sales leads to assist with prospecting new contacts.
- Helped organize sales events and meetings and set up spaces.
- Managed customer expectations and helped navigate sales processes.
Game Presenter
Evolution
Riga, Riga
02.2022 - 04.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, and engaging in problem‑solving activities to support teamwork.
- Maintained energy and enthusiasm in a fast‑paced environment.
- Used coordination and planning skills to achieve results according to schedule.
Senior Customer Service Executive
Vodafone
Riga, Riga
07.2015 - 08.2018
- Evaluated customer information & developed potential solutions while maintaining high-quality service.
- Described product and service details to customers to provide information on the benefits.
- Resolved customer billing errors by researching issues in the system, asking open-ended questions and determining the root cause of problems.
- Addressed an average of 55 inbound customer calls on a daily basis.
- Built strong relationships with the field operations team to support business development opportunities and improve service
Operations Specialist
Grofers
New Delhi, New Delhi
07.2014 - 04.2015
- Researched and updated all required materials needed for safe Operations.
- Deliver strategic and practical advice for security operations at client locations.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Carried out day‑to‑day duties accurately and efficiently.
Education
Master of Science - Computer Science
ISMA University
Riga 09.2021 - 07.2022
Diplomas - Business Informatics
Riga Technical University
Riga 09.2018 - 06.2021
Skills
Business process mapping
Business Development
Business planning
Marketing research
SEO analysis
Web technologies and services
Google Ads
Skilled in Microsoft Office
Accomplishments
Research Paper:
Business process improvement by the adoption of
advanced information technology.
Master Thesis :
Impact of COVID-19 on Future Economy of Latvia
Sports:
- 2 Times won the Championship of Inter‑University Cricket Tournament, Spring 2019
- 1 Time Runner‑up of the Inter‑University Cricket Tournament, Spring 2020.
Ex‑Professional CSGO Gamer:
- Secured First place in the CSGO Lan Gaming Event sponsored by Nvidia.
- Acquired second position in CSGO Lan Gaming Event sponsored by Mountain Dew at Le‑Meridien
Timeline
Junior Sales Consultant
ITS
05.2022 - Current
Game Presenter
Evolution
02.2022 - 04.2022
Master of Science - Computer Science
ISMA University
09.2021 - 07.2022
Diplomas - Business Informatics
Riga Technical University
09.2018 - 06.2021
Senior Customer Service Executive
Vodafone
07.2015 - 08.2018
Operations Specialist
Grofers
07.2014 - 04.2015