Technical Issues Analyses
Himanshu Sabharwal
IT Engineer
Riga
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Operations Specialist
Grofers
Gurgaon
06.2014 - 04.2015
- Collected, arranged and input information into database system
- Tracked and analyzed reports to determine needed improvements
- Assisted various departments with change by communicating new improvement plans and expectations
- Developed and updated tracking spreadsheets using Dashboard.
Senior Customer Support Executive
Vodafone
Delhi
07.2015 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers.
Sales Executive
ITN
Riga
11.2018 - 08.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Provided positive first impressions to welcome existing, new and potential customers
- Increased sales by offering advice on purchases and promoting additional products
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Game Presenter
Evolution
Riga
02.2022 - 08.2022
- Applied probability, statistical theory and other advanced mathematical concepts.
- Provided prompt, accurate and courteous service to players.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun game play environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education
Master of Science - Computer and Information Sciences
ISMA University
Riga, Latvia 07.2021 - 07.2022
Diploma - Business Informatics
Riga Technical University
Riga, Latvia 09.2018 - 06.2021
Skills
Flexible and Adaptable
Self-Motivated
Active Listening
Analytical and Critical Thinking
Teamwork and Collaboration
Planning and Coordination
Accomplishments
- Award winner in inter-school Yoga Competition.
- 2 Times won the Championship of Inter- University Cricket Tournament, Spring 2019 Latvia.
- 1 Time Runner- up of the Inter- University Cricket Tournament, Spring 2020 Latvia.
- Secured First place in the CSGO Lan Gaming Event sponsored by Nvidia.
- Acquired second position in CSGO Lan Gaming Event sponsored by Mountain Dew at Le- Meridien.
- Participated in The International (IT) Compendium Dota 2 from the EU north zone.
Sports:
Ex-Professional CSGO Gamer:
Software
Desktop Support
Root Cause Analysis
Customer Relationship Management (CRM)
Power BI
Amazon Web Services (AWS)
Search Engine Optimization (SEO)
Business Process Modelling Tools
Python (Beginners Level)
Timeline
Game Presenter
Evolution
02.2022 - 08.2022
Master of Science - Computer and Information Sciences
ISMA University
07.2021 - 07.2022
Sales Executive
ITN
11.2018 - 08.2020
Diploma - Business Informatics
Riga Technical University
09.2018 - 06.2021
Senior Customer Support Executive
Vodafone
07.2015 - 08.2018
Operations Specialist
Grofers
06.2014 - 04.2015