Ieva Kovaļenko
Riga,
Summary
Dedicated customer service representative with extensive experience in the field. Team player with positive attitude and proven skill in establishing relationships with clients.
Motivated to maintain customer satisfaction and contribute to company success. Interested in getting more involved into sales.
Results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SIA Molport
Riga
01.2017 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prepared sales offers (Quotes).
- Processed orders and followed through the fulfillment process.
- Recommended improvements to improve customer experience, as well as pointed out what can be improved in our internal systems, so we can provide a faster Quote building process.
Project Manager
SIA Finanšu norēķinu centrs
Riga
08.2015 - 12.2016
- Promoted companies offered seminars through various internet platforms.
- Prepared a schedule of seminars for the following month.
- Answered phone calls, emails, received applications, processed them, and prepared invoices.
Education
Bachelor of Arts - International Marketing
Coventry University
Coventry, United KIngdom07-2015
AP (academic Profession) Degree - International Marketing And Sales
International Business Academy
Kolding, Denmark05-2013
Erasmus Program - Marketing
The Hague University of Applied Sciences
The Hague, Netherlands01-2013
High School Diploma -
Rīgas Teikas Vidusskola
Riga06-2011
Skills
- Customer Service
- High-energy attitude
- Adaptive team player
- Project management abilities
- Order Processing
- Sales expertise
- Administrative Support
- Microsoft Office expertise
- Microsoft Excel
- CRM Software
- Microsoft Outlook
Languages
Latvian
First Language
English
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
References
References available upon request.
Timeline
Customer Service Representative
SIA Molport
01.2017 - Current
Project Manager
SIA Finanšu norēķinu centrs
08.2015 - 12.2016
Bachelor of Arts - International Marketing
Coventry University
AP (academic Profession) Degree - International Marketing And Sales
International Business Academy
Erasmus Program - Marketing
The Hague University of Applied Sciences
High School Diploma -
Rīgas Teikas Vidusskola
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