Igor Korolyov
Minsk
Summary
I’m a dynamic Support Specialist with a solid track record of bridging technical expertise and strong communication skills to solve complex issues efficiently and effectively. Adept at resolving complex user issues through in-depth system analysis, performance monitoring, and incident management. Demonstrating a deep understanding of modern web application architecture, including handling client-server interactions and rendering content in the browser after entering a URL. Capable of bridging the gap between technical teams and users, ensuring smooth cross-functional collaboration and high user satisfaction.
Overview
4
4
years of professional experience
Work History
Support Specialist
Celadon
06.2021 - Current
- Handled customer inquiries via chats and Google Meet calls
- Resolved a wide range of user issues by identifying root causes and applying targeted solutions
- Escalated complex or technical problems to the appropriate teams with detailed context and analysis
- By using Kibana I monitored logs, identified issues in bets calculations or transactions
- Executed bet recalculations both manually via the admin panel and through automated SQL queries and Redis operations
- Executed SQL queries to manage provider accounts, including adding new entries, updating credentials, and adjusting configuration flags
- Communicated with various provider support teams to investigate and resolve external service issues
- Performed direct database updated to manage account data, such as refreshing tokens, adjusting visibility parameters for betting markets
- Developed automated Python tests to validate business logic for multiple game applications, and performed load testing on database queries to assess performance under high data volume
- Explored and analyzed complex admin panel workflows to create clear internal documentation and assist team knowledge sharing
- Conducted manual API testing via Postman to verify payment system integrations, ensuring successful transaction flow and minimizing downtime during incidents
- Proactively reached out to potential partners and introduced them to the platform’s features and benefits
- Utilized browser DevTools to investigate failed network requests, inspect payloads and responses, and determine whether issues originated on the client or server side.
Education
High School Diploma -
Minsk State Linguistic University
Minsk06-2021
Skills
- Failure resolution
- Technical solution analysis
- Technical assistance
- Debugging
- Incident management
- Problem-solving under pressure
- DevTools
- Kibana (log monitoring and debugging)
- PgAdmin & Redis (manual data operations and queries)
- Python
- Postman
- Jira / Confluence
- Git
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Support Specialist
Celadon
06.2021 - Current
High School Diploma -
Minsk State Linguistic University
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