Ņikita Ļebedevs
Ulbroka, Institūta iela 36-36
Summary
Dynamic professional with a proven track record at Evolution Gaming, enhancing customer loyalty through exceptional service and personalized relationships. Excelled in roles requiring analytical thinking and exceptional communication, both in German and English. Skilled in customer service and teamwork, adept at fostering positive experiences and identifying valuable marketing opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work History
Casino Host
Evolution Gaming
Riga
06.2018 - Current
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
Internship Student
Political Party KPV LV
Riga
01.2021 - 05.2021
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering supportive work environment.
- Prepared press release about topics discussed at party meetings
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
Tasting Promoter
SIA BSMS
Riga
01.2017 - 09.2017
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
- Enhanced customer experience at events with exceptional communication skills and friendly demeanor.
Education
Bachelor of Science - Computer And Information Sciences
Transporta Un Sakaru Institūts
Riga 08.2024 - Current
High School Diploma -
J. G. Herdera Rīgas Griziņkalna Vidusskola
Riga 09.2006 - 05.2018
Skills
Customer Service
Patience and Empathy
Paperwork management
Exceptional communication
Teamwork and Collaboration
Analytical Thinking
Languages
Russian, Latvian
Native language
English
Upper intermediate
B2
German
Advanced
C1
Timeline
Bachelor of Science - Computer And Information Sciences
Transporta Un Sakaru Institūts
08.2024 - Current
Internship Student
Political Party KPV LV
01.2021 - 05.2021
Casino Host
Evolution Gaming
06.2018 - Current
Tasting Promoter
SIA BSMS
01.2017 - 09.2017
High School Diploma -
J. G. Herdera Rīgas Griziņkalna Vidusskola
09.2006 - 05.2018
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