Inga Bernharde
Ādaži,Latvia
Summary
Dedicated professional with a strong background in customer service, known for excellent communication skills and a friendly, outgoing attitude. Proficient in time management, problem-solving, and multitasking, ensuring efficient and effective service delivery. Skilled in customer needs analysis and technical sales support, with a commitment to ethical decision making. Seeking to leverage these competencies to contribute to a dynamic team focused on exceptional customer experiences.
Overview
17
17
years of professional experience
Work history
Sales and Buisness Development representative
Milpaber AS
Riga
2021.08 - 2023.05
- Contact new and existing customers to discuss their needs and explain how specific products and services can meet these needs, daily communication, B2B
- Answer customers' questions about prices, availability, and product uses
- Negotiate prices and terms of sales and service agreements
- Respond immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding products, prices, delivery times, customer service, and credit/financing arrangements
- Corporation with Suppliers
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Researching, planning, and implementing new target market initiatives
- Pursuing leads and moving them through the sales cycle
Sales representative
Papyrus SIA
Riga
2010.06 - 2021.05
- Contact new and existing customers to discuss their needs and to explain how specific products and services can meet these needs
- Answer customers' questions about prices, availability, and product uses
- Negotiate prices and terms of sales and service agreements
- Respond immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding products, prices, delivery times, customer service, and credit/financing arrangements
- Corporation with Suppliers
Sales representative
Mira būvmateriāli SIA
Riga
2006.04 - 2009.11
- Contact new and existing customers to discuss their needs and to explain how specific products and services can meet these needs
- Answer customers' questions about prices, availability, and product uses
- Negotiate prices and terms of sales and service agreements
- Participate in exhibitions, communicate with end customers, designers, representatives of construction companies, B2B customers
Education
Bachelor - Legal sciences, lawyer
Business High School "Turiba"
2002.09 - 2006.06
Secondary special education - program "Organization and Management of the work of the institutions", the qualification of the office work organization
Riga State Technical School
1998.09 - 2002.06
Violin class - undefined
Gulbenes Music School
1988.09 - 1993.06
Bachelor of Science - Psychology
University of Latvia
Riga 2023.09 -
Skills
- Excellent Customer Service
- Time Management Skills
- Problem Solving Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Excellent Communication Skills
- Customer needs analysis
- Technical sales support
- Ethical decision making
Languages
English
Upper intermediate
Russian
Intermediate
Latvian
Native
HOBBIES AND INTEREST
- Gym
- Running
- Nordic skiing
- Walking
- Books reading
- Listening podcasts
- Psychology
ADDITONAL KNOWLEDGE/ SERTIFCATES
CRM programm, Opti Group, January 2021
Buisness etiquette, anti-bribary and corruption, Opti Group, November 2020
Business English, Riga Business School, level- Intermediate, September 2016
Effective and feminine sales, WIN partners, August 2015
Class B Driver's License, January 2000
Programs knowledge : CRM, SAP, Directo, Pipedrive, Erply
Timeline
Bachelor of Science - Psychology
University of Latvia
2023.09 -
Sales and Buisness Development representative
Milpaber AS
2021.08 - 2023.05
Sales representative
Papyrus SIA
2010.06 - 2021.05
Sales representative
Mira būvmateriāli SIA
2006.04 - 2009.11
Bachelor - Legal sciences, lawyer
Business High School "Turiba"
2002.09 - 2006.06
Secondary special education - program "Organization and Management of the work of the institutions", the qualification of the office work organization
Riga State Technical School
1998.09 - 2002.06
Violin class - undefined
Gulbenes Music School
1988.09 - 1993.06