Inga Rozenbaha
Summary
Cabin crew professional with proven track record in delivering high standards of passenger service and safety. Extensive experience in managing in-flight operations while fostering collaborative team environment. Renowned for adaptability and reliability, ensuring seamless service even in dynamic situations, with highlighted skills in communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Cabin Crew Member
AirBaltic
10.2022 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
HR Generalist
SIA " Euro Live Technologies"
03.2019 - 04.2022
- selection of employees, creation of contracts for new employees, occupational safety and fire safety briefings, presentation of internal work rules, preparation/verification of mandatory health examination certificates, dismissal of employees from work, creation of personnel composition certificates, creation and recording of reviews, organization of events,etc.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
Video Stream Game Presenter
SIA "Euro Live Technologies"
09.2012 - 03.2019
- Resolved customer disputes calmly and professionally, ensuring satisfaction while upholding casino rules.
- Maintained open communication with supervisors regarding any concerns or suggestions for improving gaming procedures.
- Continuously improved personal skills and knowledge of games through ongoing training initiatives, enhancing overall performance as a croupier.
- Explained rules, variations and betting structures of games such as Black Jack, Roulette and Poker.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored game table for signs of cheating or other criminal activities by observing communication and behaviors of gamblers.
Teacher's Assistant
Rīgas Juglas Vidusskola
03.2012 - 09.2012
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
Sales Consultant
SIA "Dimola"
01.2012 - 03.2012
- Consulting customers, understanding the products for sale, maintaining the work environment in order additionally performed accounting and inventory.
Education
Project Management
BUTS
Riga, LatviaCourse - Real Estate Broker
Latio
Riga03-2022
High School Diploma -
Kārļa Videnieka Rīgas 77. Vidusskola
Riga, Latvia06-2011
ģimnāzija -
Natālijas Draudziņas
05-2008
sākumskola -
Rīgas Centra
05-2002
Skills
- Word
- Excel
- PowerPoint
- Zoom
- MsTeam
- Outlook
- Reliability and punctuality
- Customer assistance
- Equipment monitoring
- Safety awareness
- Complaint handling
- Food and beverage service
- Assertiveness
- Meetings and presentations
- Passenger assistance
- Administrative tasks
- Grooming and personal hygiene
- Conflict mediation
- Training and mentoring
Languages
Latvian
Native or Bilingual
English
Full Professional
Russian
Limited Working
Italian
Elementary
Personal Information
- Date of Birth: 07/26/91
- Gender: Sieviete
- Nationality: Latviete
Hobbies and interests
I always enjoy keeping my life as active as possible, so sports take up a big part of my life. I mostly spend my time playing squash, doing pilates or swimming.
Additionally, languages have always fascinated me, and learning phrases or additional words in foreign languages is also my hobby.
For relaxation and meditation, I value painting the most, there is no limit to creativity.
Timeline
Cabin Crew Member
AirBaltic
10.2022 - Current
HR Generalist
SIA " Euro Live Technologies"
03.2019 - 04.2022
Video Stream Game Presenter
SIA "Euro Live Technologies"
09.2012 - 03.2019
Teacher's Assistant
Rīgas Juglas Vidusskola
03.2012 - 09.2012
Sales Consultant
SIA "Dimola"
01.2012 - 03.2012
Project Management
BUTS
Course - Real Estate Broker
Latio
High School Diploma -
Kārļa Videnieka Rīgas 77. Vidusskola
ģimnāzija -
Natālijas Draudziņas
sākumskola -
Rīgas Centra
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