Inna Kisiļuka
Rīga,Latvia
Summary
Experienced professional with a strong background in organizing and supporting different operations. Adept at streamlining administrative processes to enhance efficiency and support seamless service delivery. A proactive team player with very good organizational and problem-solving abilities.
Responsible, dedicated and sometimes also creative personality.
Overview
13
13
years of professional experience
21
21
years of post-secondary education
Work history
Operations manager in Freight Forwarding depart.
Kreiss SIA
Riga
03.2024 - Current
- Coordinated and managed daily workflows to maintain uninterrupted department operations
- Monitored processes and resolved operational issues promptly to ensure efficiency
Administrative assistant
ZK TRANS SIA
Riga
04.2021 - Current
- Daily support to the manager in organizing transport services
- Managed document processing, including the ordering and updating of essential transport documentation
- Prepared transport orders, ensuring accuracy and timely submission
Accountant
Kreiss SIA
Marupe
01.2019 - 03.2024
- Conducted initial processing of accounting data, ensuring accuracy and compliance with financial standards.
- Reviewed and verified VAT returns, identifying discrepancies
- Performed tax return procedures in accordance with regulatory requirements
- Managed fuel control and accounting
- Monitored and audited route sheets to ensure data integrity and compliance
- Processed large volumes of data, maintaining high levels of accuracy under tight deadlines
- Reconciliation of agreements and contracts
- Worked with accounting software to ensure accurate financial documentation and reporting
- Handled a substantial volume of incoming documents, prioritizing tasks and maintaining organized systems
Designer, customer support specialist
"SPORTLEX" Project SIA Sportlex
Riga
06.2016 - 08.2018
- Managed homepage and application
- Handled customer service problem-solving, ensuring client satisfaction and fostering loyalty
- Reconciliation and conclusion of contracts for business clients
- Prepared and issued invoices with precision and attention to detail
- Worked with accounting software to ensure accurate financial documentation and reporting
Website administrator
SIA "KB Moto"
Riga
10.2013 - 02.2017
- Website design developing
- Website administration
- Accurate data entry
- Created mock-ups for promotional materials and advertising campaigns
Senior Customer Service Manager at a Sports Club
SIA "Active life"
Riga
08.2011 - 09.2013
- Provided high-quality customer service and ensuring customer satisfaction.
- Managed client contracts and maintained the service system
- Operated cash registers, handling cash and non-cash transactions
- Organizing and overseeing goods delivery processes
- Taking inventory
- Created mock-ups for promotional materials and advertising campaigns
- Trained new employees, offering guidance and support throughout their onboarding process
Education
Bachelor's Degree - Business and management - accountant
Riga Technical University
01.2020 - 12.2024
Diploma - Accountant - did not graduate, due to maternity leave
Banku Augstskolas Uzņēmējdarbības Koledža
01.2018 - 01.2019
Specialist Diploma - Multimedia design specialist
Web-tehnologiju skola
01.2012 - 01.2013
Qualification - qualification of interior designer
Riga School of Economics and Business
01.2009 - 01.2011
Secondary education - undefined
Riga Purvciems Secondary School
01.1997 - 01.2009
Skills
- Category B driver's license (obtained in 2009)
- In 2018, the "Certificate of Professional Competence for Road Transport of Cargo/Passengers" was obtained
- Very good skills in working with Microsoft Office programs (Word, Excel, PowerPoint, Outlook, Teams)
- Good skills in working with the accounting programs - 1C, FiKS
- Good skills in working with graphic design programs Adobe Photoshop, Adobe Illustrator and Corel Draw
- Good working skills with Adobe Flash and AutoCad programs
- Basic knowledge of HTML and CSS
Languages
Latvian
Fluent
Russian
Native
English
Advanced (C1)
German
Elementary
Custom
- Category B driver's license, 2009
- Certificate of Professional Competence for Road Transport of Cargo/Passengers, 2018
- Microsoft Office programs, very good
- Accounting programs (1C, FiKS), good
- Graphic design programs (Adobe Photoshop, Adobe Illustrator, Corel Draw), good
- Adobe Flash and AutoCad programs, good
- HTML and CSS, basic knowledge
Personal Information
Date of birth: 12/28/89
Affiliations
- Active outdoor recreation
- Downhill skiing
Timeline
Operations manager in Freight Forwarding depart.
Kreiss SIA
03.2024 - Current
Administrative assistant
ZK TRANS SIA
04.2021 - Current
Bachelor's Degree - Business and management - accountant
Riga Technical University
01.2020 - 12.2024
Accountant
Kreiss SIA
01.2019 - 03.2024
Diploma - Accountant - did not graduate, due to maternity leave
Banku Augstskolas Uzņēmējdarbības Koledža
01.2018 - 01.2019
Designer, customer support specialist
"SPORTLEX" Project SIA Sportlex
06.2016 - 08.2018
Website administrator
SIA "KB Moto"
10.2013 - 02.2017
Specialist Diploma - Multimedia design specialist
Web-tehnologiju skola
01.2012 - 01.2013
Senior Customer Service Manager at a Sports Club
SIA "Active life"
08.2011 - 09.2013
Qualification - qualification of interior designer
Riga School of Economics and Business
01.2009 - 01.2011
Secondary education - undefined
Riga Purvciems Secondary School
01.1997 - 01.2009
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