Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Game Presenter
Playtech
08.2023 - Current
Ensuring great customer service in an efficient manner.
Provide a high level of customer service, and promote a positive attitude to create a fun and entertaining experience.
Assisting the customers with the explanation of game rules and procedures.
Sharing ideas and suggestions with superiors in order to improve product quality and efficiency.
Secretary of Court Sessions
Riga City Court
08.2022 - 06.2023
Managing the courtroom, making sure the court session would go smoothly.
Preparing and sending out the necessary documents in preparation for the next court session.
Managing the documentation in the inner court system and paperwork outside it.
Communicating with involved parties in a discreet manner, keeping the confidential information safe.
Maintaining high attention to detail and work speed.
Team Manager
Evolution Gaming
02.2021 - 07.2022
Managing, supervising, recruiting, and coaching a team of 60+ employees.
Setting personal performance targets for the subordinates.
Maintaining full 24/7 schedule coverage for the team.
Leading briefings, team meetings, one-on-one meetings, and exit interviews.
Ensuring team results are in accordance with the company's KPIs.
Maintaining a high standard of operational excellence on gaming floors.
Providing re-training and general training for subordinates.
Evaluating, reviewing, and assessing the performance of subordinates, and providing feedback.