Jana Jahvarova
Riga
Summary
I am a customer service professional who constantly improves customer satisfaction and streamlines support processes. Good problem-solver with an understanding of operational processes and the ability to adapt in fast-paced environments.
Have proven ability to identify various issues at early stages through noticing patterns. Always contributing to resolving them by addressing the issues to responsible teams and proposing solutions.
Overview
7
7
years of professional experience
Work History
Support Associate & OPS POC
Wolt Latvija SIA
12.2023 - Current
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Has been working as POC for courier OPS related questions, providing guidance and clarity.
Commodities and Forex Trader
09.2022 - 01.2024
- Conducted in-depth analysis of market trends, technical indicators, and economic news to inform trading strategies and decision-making
- Executed trades with precision to maximize returns while managing risk effectively
Aviation security officer's assistant
Starptautiskā lidosta Rīga AS
06.2022 - 08.2022
Teaching assistant
Rīgas valstspilsētas pašvaldība
01.2020 - 03.2020
Waitress
Cantus SIA
06.2018 - 10.2018
Education
Bachelor of Science - Business Management And Administration
Riga Technical University
06-2023
General Secondary Education -
Riga Secondary School 54
06-2019
Skills
- Analytical thinking
- High sense of responsibility
- Ability to make decisions and to take ownership
- Ability to work under pressure and meet deadlines
- Excellent communication skills
- Strong organizational skills
- Data analysis (MS Excel, Microsoft Power BI, SPSS)
- Ability to document processes and write guidelines
Languages
Russian
Bilingual or Proficient (C2)
Latvian
Bilingual or Proficient (C2)
English
Advanced (C1)
Projects
Took a leading role in the Baltic OPS takeover project:
- First in line to take over parts of OPS team responsibilities, helping support teams to resolve courier related inquiries;
- Made a detailed handbook (14000 words) for takeover associates and specialists through collaborating with various courier operations teams (supply, gear, activation, onboarding, compliance, payment);
- Held various trainings for support teams on courier related topics.
Timeline
Support Associate & OPS POC
Wolt Latvija SIA
12.2023 - Current
Commodities and Forex Trader
09.2022 - 01.2024
Aviation security officer's assistant
Starptautiskā lidosta Rīga AS
06.2022 - 08.2022
Teaching assistant
Rīgas valstspilsētas pašvaldība
01.2020 - 03.2020
Waitress
Cantus SIA
06.2018 - 10.2018
Bachelor of Science - Business Management And Administration
Riga Technical University
General Secondary Education -
Riga Secondary School 54
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