Jelizaveta Timofejeva

• Collaborate on operational support tasks to achieve common goal.
• Apply excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Oversee operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
• Oversee projects to help goals, tasks and milestones align with organizational strategy.
• Enhance customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Negotiate supplier discounts to improve bottom line.

SIA REGLEX specializes in logistics services

• Strategically scheduled and managed 20+ staff members, maintaining high-performing business operations.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Managed customer complaint communications via call, email, and live chat.
• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Worked constructively with sales team generating new business opportunities and supporting company growth.
• Implemented corrective actions after collecting and analysing customer and employee feedback.
• Partnered with internal teams to develop new operating opportunities to enhance service delivery.
• Tracked stock availability levels to drive sales and team performance.
• Investigated missing items, discrepancies and losses.
• Minimized reporting errors when working in fast-paced environment with high volume of inventory.
• Scheduled delivery of stock and logistical operations to minimize risk of delays for customers

• Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
• Handled high call volumes, often equalling to 100+ per day, with accuracy and efficiency.
• Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
• Successfully generated new business via telephone sales, achieving profit growth targets.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Handled incoming and outgoing calls.
• Provided knowledgeable responses to customer enquiries to address needs.
• Trained, mentored and supervised junior operators to improve performance and reach target goals.
• Used targeted questioning techniques to determine customer needs and appropriate support goals.