Jānis Ducens

Performed input for improving accuracy of NLP model.

• WEB-scraping
• Data extraction (IBM Watson, TextRazor).

Improved processes using automation tools.

• Implemented automatic suggestion system for the company's provided services (demo GUI https://emailsorter.me)
• Deployed 125 changes (118 problems, 159 invoicing tasks)
• Handed over to production 15 implementations
• Improved performance of approx. 200 customers' implementations (testing and deployment of global components, bugfixes)
• User acceptance testing (data import from various routing systems).

Improved customer experience.

• Upgraded validation rules of approx. 170 customers' implementations
• Contributed to enabling of automatic updates of 70 implementations
• Solved: 2107 incidents; 281 service requests
• Average customer feedback score 4,4 out of 5.

Performed duties of business co-owner.

• Developed and maintained website
• Managed projects. Handled manufacturing and delivery of orders to customers
• Designed products. Custom design work according to customer's requirements
• Resource procurement. Found best deals with manufacturers of raw materials and factories.

Contributed to the development and maintenance of the website.

• Developed new features (WEB forms, SMS functionalities)
• Fixed errors in code.

Built an WEB-based ERP system.

• Improved performance of business processes of the company.

Built a WEB-based accounting system.

• Implemented accounting software in LAMP (Linux, Apache, MySQL, PHP)
• Improved performance of business processes of the company.

Maintenance, content management.

• Contributed to upgrades of the design and functionality of the website
• Prepared and published daily content.

Design of residential buildings and apartment complexes.

• Produced building designs in AutoCAD
• Rendered visualizations with Sketchup.