Jolanta Pūkaine-Ivanova
Olaine,Pārolaine
Summary
Seasoned professional with focus on human resources management and employee relations. Enhance organisational performance by implementing strategic HR initiatives and fostering positive work environment. Utilise strong communication and conflict resolution skills to support staff development and operational goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Human Resources specialist
MSC Shared Service Center Riga
Riga, Latvia
06.2022 - Current
- Management and coordination of HR administrative tasks.
- Accurate maintenance of employee records and documentation, ensuring compliance with company policies and legal regulations.
- Providing support in onboarding new employees, benefits administration, and fostering employee relations.
- Payroll management, including salary adjustments and bonus calculations.
- Effective collaboration with various company departments to promote the implementation of HR processes, improve work efficiency, and enhance employee satisfaction.
- Oversaw payroll verification and reconciliation processes to maintain accurate and timely execution.
- Wrote employee references for staff leaving company positions.
Deputy Director of Administration
Gokstad Hus
Olaine, Latvia
09.2020 - 06.2022
- Effective implementation and execution of the company's management decisions.
- Preparation and submission of reports to company management.
- Ensuring the quality of work within the company’s departments and fostering a positive reputation.
- Execution of the company’s budget and maintenance of internal controls. Identification and analysis of commercial and financial risks.
- Representation of the company and establishment of cooperation with clients, suppliers, and service providers.
- Maintaining collaboration with state and municipal supervisory authorities on matters related to the company’s activities.
- Planning, managing, and coordinating the functioning of the company’s departments.
- Analysis and evaluation of the company’s performance while promoting the achievement of corporate goals.
- Organization of the company’s operations in compliance with the legal norms of the Republic of Latvia and international regulations.
- Development of the necessary documentation for the department’s activities, as well as supervision and management of document circulation.
The Deputy Head of Clinics
Health Center 4
Riga, Latvia
01.2015 - 06.2020
- Provision of customer service.
- Planning and organizing conferences and seminars.
- Calculation of employee remuneration.
- Organizing and leading meetings.
- Effective communication with clients and colleagues via phone and email.
- Fulfilling the duties of the clinic manager during her absence.
- Control of the processes for receiving, sending, and circulation of documents.
- Supervision and management of personnel matters.
- Supervision of the turnover of trade goods (delivery notes, credit invoices, inventory).
- Coordination of doctors' off-site visits.
- Data processing and preparation of statistical reports. Organizing, participating in, and recording meetings.
- Planning and execution of marketing activities. Cooperation with media and communication management. Development and implementation of promotional campaigns.
- Performing other related job responsibilities.
- Management and organization of the company's operations in accordance with the laws of the Republic of Latvia and international legal norms, as well as the development, supervision, and organization of document circulation required for the operation of the company's structural units.
Crew support administrator
Airbaltic Corporation
Riga, Latvia
06.2010 - 12.2014
- Hotel reservations and organization of flight crew services.
- Coordination of ticketing and transfer services for flight crews.
- Monitoring and administration of work schedules in the "Netline" system.
- Organizing, attending, and taking minutes of meetings.
- Data processing and preparation of statistical reports.
- Planning and implementation of marketing activities.
- Communication with the media and preparation of promotional campaigns. Organization of company operations in accordance with the laws of the Republic of Latvia and international regulations.
- Drafting of documents, supervision, and organization of document circulation within the department.
Customer Support/ Reservation Center Operator
Airbaltic corporation
Riga, Latvia
05.2008 - 05.2010
- Ticket Data Management: Managing ticket exchanges and reservation processes.
- Meeting customer needs by organizing special services and ensuring high satisfaction.
- Providing professional and responsive customer service to ensure a positive experience.
- Proactively analyzing customer complaints and delivering effective solutions.
Store Manager, Concert Organizer
Gailitis-G
Riga, Latvia
05.2000 - 05.2008
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Maintained detailed and current records of inventory, personnel activities and business finances.
Education
MBA - Business Psychology and Human Resource Management in Business administration
Turiba University
Riga, Latvia 06.2020 - 12.2021
Bachelor of Science - Public Relations
Turiba university
Riga, Latvia 09.2015 - 06.2020
Skills
- Team player
- Conflict Resolution
- Sickness reviews
- HR policy renewal
- Employment contract management
- Salary review procedures
- Payroll management
- Benefits and compensation
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Languages
English
Intermediate
Russian
Advanced
Latvian
Native
Spanish
Beginner
Accomplishments
- Best music records seller ''Gailitis-G'' 2004
- Greatest office colleague ''Airbaltic corporation'' December 2011
- Best office colleague ''Airbaltic corporation'' December 2012
- Best office colleague ''Health Center 4'', December 2019
Certification
''Document Preparation: From Legal Validity to Aesthetic Appeal''
No. 2024-3858, March 5, 2024
''Staff Reports Utilizing Views and Filters'', VISMA Academy
January 27, 2023
''Burnout at Work'', RSU
No. 160623-35, June 16, 2023
''Mandatory Health Examinations – Expectations from Occupational Safety Specialists''
No. 121222-19, December 12, 2022
Shaw Academy "Personal Management"
2020
''Changes in Fire Safety Regulations and Standards LVS EN ISO 7010:2020''
September 24, 2020
''ABC of Team Leadership'' - Continuing Education Courses, Banking University
No. 169, November 8, 2019
RSU "The Role of the Team in Ensuring Patient Safety and the Quality of Medical Processes''
No. 2018/5833, June 6, 2018
LIAA Seminar "Data Protection in the Medical Field"
2018
Sales Course "Perfect Sales" (Three-Part Course)
2017
''Stress Management Courses''
2016
''Effective Customer Service and Sales in a Medical Practice''
November 21, 2016
''CRM Training''
February 25, 2010
Timeline
Human Resources specialist
MSC Shared Service Center Riga
06.2022 - Current
Deputy Director of Administration
Gokstad Hus
09.2020 - 06.2022
MBA - Business Psychology and Human Resource Management in Business administration
Turiba University
06.2020 - 12.2021
Bachelor of Science - Public Relations
Turiba university
09.2015 - 06.2020
The Deputy Head of Clinics
Health Center 4
01.2015 - 06.2020
Crew support administrator
Airbaltic Corporation
06.2010 - 12.2014
Customer Support/ Reservation Center Operator
Airbaltic corporation
05.2008 - 05.2010
Store Manager, Concert Organizer
Gailitis-G
05.2000 - 05.2008
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