Julija Pontaga
Summary
Detail-oriented professional with expertise in KPI monitoring and tracking, MS Office Suite proficiency, and quality assurance standards. Demonstrates a strong understanding of health and safety regulations and excels in customer relationship management. Skilled in utilising Warehouse Management Systems to enhance operational efficiency. Committed to leveraging skills to drive organisational success and ensure compliance with industry standards.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
Work history
Operational Advisor
SEB Bank Latvia AS
Rēzekne, Latvia
06.2022 - 04.2026
- Achieved robust data management with meticulous recording and updating of information.
- Provided excellent customer service, resulting in increased client satisfaction.
- Coordinated project timelines for successful delivery within set deadlines.
- Collaborated on cross-functional teams, fostering a cooperative work environment.
- Oversaw facility maintenance tasks ensuring a safe and efficient work environment.
- Mentored employees to maximise development potential.
- Updated databases with current client, contract and service agreements.
Packer
Greenpack
Westland, Netherlands
04.2019 - 11.2019
- Assisted in unloading deliveries, effectively expediting the packing process.
- Worked seamlessly within a team to meet critical deadlines for package dispatches.
- Streamlined warehouse operations through meticulous sorting of merchandise before packing.
- Consistently checked inventory levels, ensuring sufficient stock for packing tasks.
Housekeeper
Mercure St Albans Hotel
Watford, United Kingdom
06.2018 - 11.2018
- Maintained high hygiene standards for improved living conditions.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Fulfilled special requests from homeowners to meet individual preferences.
Operator
Norma group Ltd
Southampton, United Kingdom
04.2017 - 06.2018
- Increased efficiency by streamlining machine operations.
- Documented daily operations accurately, assisting in record keeping.
- Performed routine inspections of machinery, preventing potential malfunctions.
- Ensured adherence to safety protocols with constant vigilance.
- Optimised machine settings to improve product quality.
Pizza maker
Domino's Pizza
Dundee, Scotland
09.2016 - 11.2016
- Assisted with kitchen duties beyond pizza making when necessary for team efficiency.
- Trained new staff members on pizza making procedures and restaurant protocols effectively.
- Prepared ingredients to maintain fresh stock for pizza toppings.
- Operated the pizza oven, ensuring optimal cooking times and temperatures.
Cashier assistant
SIA PET DReamM
Rēzekne, Rezekne
03.2015 - 05.2016
- Processed payments efficiently to minimise waiting times for customers.
- Packaged purchases carefully, preventing damage to items during transport.
- Upheld store cleanliness standards, contributing to a pleasant shopping environment.
Education
Rezekne Catholic Secondary School
Rezekne 09.2004 - 05.2016
Skills
- KPI monitoring and tracking
- MS office suite proficiency
- Quality assurance standards
- Health and Safety regulations
- Customer relationship management
- Warehouse Management System
Languages
English
Advanced
Latvian
Native
Russian
Fluent
Affiliations
- Travel
- Spend time with family, friends
Timeline
Operational Advisor
SEB Bank Latvia AS
06.2022 - 04.2026
Packer
Greenpack
04.2019 - 11.2019
Housekeeper
Mercure St Albans Hotel
06.2018 - 11.2018
Operator
Norma group Ltd
04.2017 - 06.2018
Pizza maker
Domino's Pizza
09.2016 - 11.2016
Cashier assistant
SIA PET DReamM
03.2015 - 05.2016
Rezekne Catholic Secondary School
09.2004 - 05.2016