Karīna Lezdiņa
Anti-Financial Crime Operations Specialist
Valmiera
Summary
Results-driven and adaptable professional with extensive experience in project oversight, credit transactions, anti financial crime field, and customer service management. Demonstrated excellence in project management, strategic planning, and cross functional communication. Known for strong leadership skills, taking full ownership af responsibilities, and thriving in dynamic environments. Proven ability to foster collaboration, support business growth and deliver data driven insights that enhance decision making and operational efficiency.
In addition, I bring a solid background in supplier and stakeholder relationship management, risk and compliance handling, and lifecycle administration within the banking sector. Fluent in english and experienced in pan-Baltic operations, I combined analytical thinking with a solution-oriented mindset, consistently ensuring alignment with organization goals and regulatory standards.
Overview
19
19
years of professional experience
2
2
Certifications
1
1
Language
Work History
Anti-Financial Crime Operations Specialist
Luminor Latvija
07.2024 - Current
- Investigation of alerts related to transactions screening according to internal guidelines and procedures
- Investigation of alerts related to customers against sanctions, politically exposed persons lists, adverse
media, and internal blacklist according to internal guidelines and procedures. - Providing support to Structural Units on Sanctions, Money Laundering, Financing of Terrorism, Proliferation
Financing, including other financial crimes risk related matters.
Project Manager
Luminor Latvija
06.2021 - 07.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Promote and ensure smooth execution of transformation of Customer Service centers (monitoring of client service centers, supporting Retail employees when required).
- Lead and execute strategic partnership projects across local and Pan-Baltic regions.
- Foster cross-functional communication among various Retail units to drive collaborative initiatives.
- Champion the development and implementation of Retail projects, adapting to needs and opportunities.
- Provide analytical support to Client Service and Partnership Units, enhancing decision-making with data-driven insights.
- Manage Customer Service Unit staffing schedules monthly, aligning with forecasted inflows and managerial directives.
Finance Specialist
Luminor Latvija
06.2019 - 06.2021
- Assessment of non-secured loans based on client-provided information, analyzing incomes, checking data in the Latvian Bank's credit register, Credit Information Bureau register, State Social Insurance Agency database. Issuing loans remotely, with the added provision of real estate and CASCO insurance options for customers.
Assistant Manager of Credit Transactions
SEB Latvia
10.2011 - 04.2019
- Delivered expert support to credit transaction managers, enhancing client service excellence.
- Supervised credit transactions, boosting transaction manager and branch performance.
- Drafted credit agreements, ensuring compliance with contractual terms.
Private Client Transaction Manager
SEB Latvija
10.2008 - 10.2011
- Delivered exceptional service to both existing and prospective clients, ensuring satisfaction and retention.
- Proactively marketed and sold a diverse range of SEB Latvija group financial products.
- Conducted in-depth analysis of client profiles to tailor solutions that matched their unique needs and financial objectives.
- Efficiently managed and executed cash transactions with precision and compliance.
Customer Service Specialist
SEB Latvija
05.2006 - 10.2008
- Perform high-quality servicing of existing and new clients of the bank in the branch and actively sell products offered by companies of the SEB Bank Group, performing individual work assignments and facilitating fulfillment of the work assignments of the branch.
- Conducting customer cash and non-cash transactions.
Education
Bachelor of Science - International Relations
Rīgas Stradiņš University
04.2001 -
Secondary School -
Valmieras Viestura Secondary School
04.2001 -
Skills
Customer experience
Management
Negotiation skills
Scheduling
Teamwork
Leadership
Certification
"Discover Tech" program RTG-IT-807-2023
Timeline
Anti-Financial Crime Operations Specialist
Luminor Latvija
07.2024 - Current
"Discover Tech" program RTG-IT-807-2023
11-2023
Project Manager
Luminor Latvija
06.2021 - 07.2024
Finance Specialist
Luminor Latvija
06.2019 - 06.2021
Commercial Business, Small Business Organization
06-2019
Assistant Manager of Credit Transactions
SEB Latvia
10.2011 - 04.2019
Private Client Transaction Manager
SEB Latvija
10.2008 - 10.2011
Customer Service Specialist
SEB Latvija
05.2006 - 10.2008
Bachelor of Science - International Relations
Rīgas Stradiņš University
04.2001 -
Secondary School -
Valmieras Viestura Secondary School
04.2001 -
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