Karolina Miliūtė
Riga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Skilled at effective communication and high-pressure team environments. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding performance
Overview
3
3
years of professional experience
Work History
Customer Support Representative
Transcom Worldwide
09.2023 - Current
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.
- Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
Quality and Support Analyst
Telus International
04.2023 - 08.2023
- Guided a high-performing team by providing ongoing support, and fostering a positive work environment.
- Facilitated meetings to communicate team performance goals and results.
- Evaluated employee performance on a weekly basis mentored and trained 10 team members, increasing quality of work and employee motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Telus international
04.2022 - 04.2023
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Established warm and friendly rapport whilst interacting with my team and management.
- Continuously assisted team members providing appropriate solutions to a given situation.
Social Worker (Children and Families)
SOS Children's Villages International
05.2021 - 04.2022
- Managed, monitored and reviewed care plans, involving young people and their families.
- Provided supportive, helpful, caring and attentive social work service to designated service users.
- Facilitated brief individual and group counselling sessions to address concerns and foster safe environment.
- Assessed children and their family needs, following Framework for the Assessment.
Education
Bachelor of Arts - Business English
Kauno Kolegija Higher Education Institution
KaunasSkills
- Problem-solving
- Adaptability and Flexibility
- Attention to Detail
- Customer Needs Assessment
- Team Supervision
- Employee Evaluation
- Organizational Skills
- Time management abilities
- Quality Improvement
Languages
Lithuanian
First Language
English
Proficient
C2
Russian
Elementary
A2
Timeline
Customer Support Representative
Transcom Worldwide
09.2023 - Current
Quality and Support Analyst
Telus International
04.2023 - 08.2023
Customer Service Representative
Telus international
04.2022 - 04.2023
Social Worker (Children and Families)
SOS Children's Villages International
05.2021 - 04.2022
Bachelor of Arts - Business English
Kauno Kolegija Higher Education Institution
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